Multi-Unit Manager

Multi-Unit Manager# Multi-Unit Manager#232 Stellas - Palos Hills - Palos Hills, IL 60465## OverviewSalary Range$40,000.00 - $45,000.00 Salary/yearPosition TypeFull TimeCategoryManagement## Description**REPORTING:** SENIOR MULTI-UNIT MANAGER**DESCRIPTION:**THE MULTI-UNIT MANAGER (M.U.M) IS RESPONSIBLE FOR INSPIRING AND EMPOWERING TEAMS ACROSS 6-10 LOCATIONS TO DELIVER EXCELLENCE IN EVERY ASPECT OF THE GUEST EXPERIENCE. THIS ROLE COMBINES STRATEGIC OVERSIGHT WITH HANDS-ON LEADERSHIP, ENSURING EACH LOCATION THRIVES THROUGH EXCEPTIONAL STAFF DEVELOPMENT, OPERATIONAL EFFICIENCY, FINANCIAL SUCCESS, AND UNWAVERING ADHERENCE TO THE VALUES OF PLAY SPIN WIN BRANDS.THIS POSITION REQUIRES A SERVICE-ORIENTED LEADER WHO PRIORITIZES GUEST SATISFACTION WHILE ENSURING SMOOTH OPERATIONS THAT SUPPORT THE LONG-TERM SUCCESS OF THE CAFÉS.**EXPECTATIONS:*** ACT WITH INTEGRITY AND HONESTY IN ALL WORK-RELATED DUTIES.* MANAGE THE OPERATIONS OF ASSIGNED LOCATIONS WITH PROACTIVE AND EFFECTIVE LEADERSHIP.* BE PROFICIENT IN EACH AREA OF RESPONSIBILITY AND ASSIST WHEN NECESSARY.* DEVELOP A POSITIVE AND COLLABORATIVE WORK ENVIRONMENT FOR EMPLOYEES, GUESTS, AND VENDORS.* UPHOLD STATE, LOCAL, AND COMPANY STANDARDS AND REGULATIONS.* MAINTAIN CLEAR AND CONSISTENT COMMUNICATION WITH ALL EMPLOYEES, MANAGERS AND STAKEHOLDERS.**RESPONSIBILITIES:*** + BE A CHAMPION OF COMPANY CULTURE BY LEADING WITH INTEGRITY, KINDNESS, AND A STRONG COMMITMENT TO COMPANY VALUES: FOSTER A MENTOR MENTALITY BY FOCUSING ON TEACHING AND LEADING BY EXAMPLE. + ASK QUESTIONS TO ENSURE CLARITY AND UNDERSTANDING. + CONSISTENTLY FOLLOW UP TO REINFORCE LEARNING AND ENSURE PROGRESS. + ANTICIPATE TEAM NEEDS BY ACTIVELY LISTENING AND OFFERING TAILORED SOLUTIONS. + TEACH, DEMONSTRATE, AND GUIDE TOWARDS EXCEPTIONAL GUEST SERVICE. GENUINELY CREATE MEMORABLE EXPERIENCES FOR ALL OUR GUESTS, EVERY SHIFT, EVERY DAY, EVERY TIME. + PROACTIVELY ADDRESS GUEST AND EMPLOYEE CONCERNS WITH THOUGHTFUL AND TAILORED APPROACHES. + BE KNOWLEDGEABLE OF VGT MACHINES, SLOT GAMES, FEATURES, AND HOW TO RESOLVE MACHINE ISSUES. + TAKE OWNERSHIP OF ALL RESTAURANT OPERATIONS. + SERVE AS THE FIRST POINT OF CONTACT FOR EACH ASSIGNED LOCATION INCLUDING HOURLY MANAGERS AND HOURLY EMPLOYEES. + LEAD AND INSPIRE YOUR TEAM TO ENHANCE GUEST EXPERIENCES AND DRIVE EMPLOYEE ENGAGEMENT THROUGH IMPACTFUL MANAGEMENT AND SUPPORT: PARTNERING WITH HUMAN RESOURCES TO ENSURE PROPER STAFFING LEVELS, TRAIN AND DEVELOP OF TEAM MEMBERS, MANAGE DISCIPLINARY ACTIONS, AND OVERALL PERFORMANCE MANAGEMENT. + MAINTAIN CONSISTENT COMMUNICATION WITH ALL TEAM MEMBERS INCLUDING IN-PERSON VISITS, CAMERA MONITORING, PHONE CALLS, AND TEAM MEETINGS. + DRIVE OPERATIONAL EFFICIENCY THROUGH IMPACTFUL LEADERSHIP AND ACCOUNTABILITY AT ALL LEVELS, CONSISTENTLY IDENTIFYING OPPORTUNITIES AND EFFECTIVELY RESOLVING CHALLENGES TO ENSURE SMOOTH, CONTINUOUS OPERATIONS. COMPLETE INVENTORIES AND PRODUCT ORDERING TO MAINTAIN PROPER PAR LEVELS ON ALL ITEMS. + CHECK, EDIT, AND VERIFY BI-WEEKLY EMPLOYEE SCHEDULES AND TIMECARDS. + CONDUCT REQUIRED STORE AUDITS AND PROMPTLY TROUBLESHOOT, REVOLVE AND/OR REPORT IDENTIFIED ISSUES. + UPHOLD THE HIGHEST STANDARD OF CLEANLINESS AND SANITATION. + ACHIEVE FINANCIAL SUCCESS BY CLOSELY ANALYZING AND MANAGING KEY FINANCIAL METRICS, INCLUDING MONTHLY P&LS, VGT PERFORMANCE, AND CONTROLLABLE EXPENSES, ENSURING ALL STAY WITHIN BUDGET WHILE DRIVING PROFITABILITY. OVERSEE AND MANAGE CASH HANDLING, DEPOSIT PROCESSES, AND OVERALL SALES ACTIVITIES.* ASSIST LICENSING AND COMPLIANCE EFFORTS TO ENSURE ADHERENCE TO STATE AND LOCAL REGULATIONS AND STANDARDS:1. 21. COMPANY POLICES AND LICENSING STANDARDS INCLUDING LIQUOR AND GAMING REGULATIONS TO PROTECT EMPLOYEES AND GUESTS. 22. A SAFE AND COMPLIANT WORK ENVIRONMENT BY FOLLOWING LOCAL HEALTH CODE AND BUSINESS LICENSE REGULATIONS. 23. THE SUCCESSFUL COMPLETION OF REQUIRED CERTIFICATION COURSES FOR ALL EMPLOYEES. 24. AND ANALYZE AREAS OF OPPORTUNITY WITHIN EACH LOCAL MARKET THROUGH COMPETITIVE SHOPS, DAILY REPORTS, AND REVIEWING MONTHLY REVENUE REPORTS FROM THE ILLINOIS GAMING BOARD (IGB). 25. EMPLOYEE ASSIGNED KEYS AND ALARM CODES. 26. INTERNAL SYSTEMS SUCH AS SHIFTNOTES, GUARDIAN, AND/OR THE POINT OF SALES SYSTEM. 27. CAMERAS ONCE PER-SHIFT AT EACH LOCATION, ADDRESSING ANY CONCERNS OR OPPORTUNITIES.1. 20. A PROACTIVE APPROACH TO TROUBLESHOOTING POTENTIAL PROBLEMS BEFORE THEY ESCALATE.1. 1. TEAM MEMBERS ON BEST PRACTICES FOR RECOGNIZING AND ADDRESSING PROBLEMS EFFECTIVELY. 2. WITH VENDORS AND INTERNAL TEAMS TO ADDRESS AND FULFILL IT REQUIREMENTS. 3. IN TECHNOLOGY REPLACEMENTS, UPGRADES, AND REPAIRS.* CHAMPION MARKETING INITIATIVES AND PROMOTIONAL CAMPAIGNS BY EDUCATING AND GUIDING EMPLOYEES ENSURING EFFECTIVE IMPLEMENTATION ACROSS LOCATIONS.* MAINTAIN A SAFE WORKING ENVIRONMENT BY MONITORING ASSIGNED LOCATIONS, REPORTING WORK-RELATED SAFETY CONCERNS WITHIN THE STORES, AND FOLLOWING UP TO ENSURE CONCERNS ARE RESOLVED.* OVERSEE REPAIR AND MAINTENANCE TO ENSURE EQUIPMENT, FACILITIES, AND SYSTEMS OPERATE EFFICIENTLY:* MAINTAIN CONSISTENT COMMUNICATIONS WITH VENDORS, CONTRACTORS, AND INTERNAL TEAMS TO ADDRESS OPERATIONAL NEEDS, ARRANGE FOR REPAIRS, MAINTAIN EQUIPMENT, OR SIMILAR TASKS.* PARTNER WITH THE IT DEPARTMENT TO ENSURE TECHNOLOGY IS FULLY OPERATIONAL AND SEAMLESSLY IMPLEMENTED:* PROHIBIT UNDERAGE PATRONS FROM PURCHASING ALCOHOL OR GAMBLING BY ID’ING EVERY GUEST, EVERY TIME.* SUPPORT THE TRAINING AND DEVELOPMENT OF NEW AND EXISTING TEAM MEMBERS.* PERFORM OTHER DUTIES AS REQUESTED BY MANAGEMENT.**SKILLS & EXPERIENCE:*** MUST BE 21 YEARS OF AGE.* PREVIOUS LEADERSHIP, SERVICE, OR SUPPORT EXPERIENCE IS PREFERRED.* MUST HAVE ACCESS TO RELIABLE TRANSPORTATION FOR ALL BUSINESS HOURS.* BEING ABLE TO BEND, REACH, LIFT AND/OR CARRY 50 POUNDS.* MUST BE ABLE TO MAINTAIN AN ACTIVE AND ENGAGED FLOOR PRESENCE FOR PERIODS EXCEEDING 60 MINUTES.* STRONG INTERPERSONAL SKILLS AND THE ABILITY TO WORK AS PART OF A TEAM.* ATTEND MEETINGS AND TRAININGS AS REQUIRED BY MANAGEMENT. #J-18808-Ljbffr