Customer Experience Specialist

Job Description

Job Description

We are looking for a Customer Experience Specialist to join our seasonal holiday team in Seattle, Washington. This Contract position is ideal for someone who thrives in a fast-moving customer support setting and enjoys creating positive experiences through thoughtful, responsive service. The person in this role will assist customers across multiple channels, resolve inquiries with care, and contribute to a collaborative team environment during a high-demand season.

Responsibilities:
• Manage a large volume of customer contacts each day while maintaining accuracy, professionalism, and a customer-focused approach.
• Handle order requests, product exchanges, and return transactions in accordance with established service guidelines and company policies.
• Document customer concerns and feedback thoroughly, and route more complex matters to the appropriate team for further resolution.
• Provide clear and courteous support through phone and email interactions so customers feel heard, informed, and supported.
• Use multiple browser windows and internal tools efficiently to research issues and complete service tasks in a timely manner.
• Partner with team members to foster a positive, helpful, and solutions-driven atmosphere throughout the holiday season.
• Troubleshoot common customer connectivity concerns and guide users toward practical next steps when issues arise.• Prior experience in call center customer service or a similar high-volume support environment.
• Strong written communication skills, including clear and effective email correspondence.
• Ability to navigate multiple browser-based systems at once while staying organized and detail oriented.
• Background in customer success or customer-facing support with a commitment to service quality.
• Confidence addressing basic connectivity problems and determining when escalation is needed.
• Excellent interpersonal skills and the ability to remain calm and adaptable during busy seasonal periods.
• Reliable attention to detail with the ability to follow procedures and meet service expectations.