Outcomes Lead - Fixed-term - Lilydale

• Maternity Leave Cover – May 2025 to Feb 2026 

• Part-time Position – 144 hours per month 

• Competitive salary on offer + Not-for-Profit Salary Packaging  

• Join a values-oriented Human Rights Organisation  
  

About Us:  

For over 50 years, Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality.  

About the Role:  

We have an exciting fixed-term opportunity as an Outcomes Lead to drive the operation of a Supported Independent Living (SIL) home in Lilydale, Victoria. In this pivotal role within our Home and Living Team, you will mentor and guide a team of Disability Support Workers to deliver high-quality, person-centred outcomes to our residents.  You will work closely with the individuals we support, their families/guardians and staff to ensure the highest level of care and positive outcomes.  

You will be well supported by an experienced and committed Outcomes Manager and our Practice Quality and Safeguards team, who are experts in Zero Tolerance, human rights-based positive behaviour support, and a person-centred approach.  Their guidance and coaching will empower you to lead with confidence. 

This SIL home provides 24-hour active support to five individuals with varying support needs. You will lead a team of 13 permanent Disability Support Workers operating on a 4-week roster. Additionally, you will be supported by a Complex Health team to provide tailored support, including enteral feeding, epilepsy management, behavioural support, oral suction and other complex health care needs.  

Responsibilities:   

• Safeguard the human rights, safety, and well-being of individuals, ensuring they are free from abuse. 

• Build partnerships with service providers, including clinicians, community organisations, funding bodies, and regulatory agencies, to create opportunities for supported individuals. 

• Stay updated on legislation, NDIS Service Standards, and best practices through professional development. 

• Lead by example, demonstrating person-centred practices to staff for individuals’ daily routines and outcomes. 

• Supervise and manage staff, overseeing plans, programs, and performance management. 

• Support skill development in staff to meet the unique needs of individuals. 

• Ensure staff assist individuals in maintaining relationships, pursuing social, educational, and vocational opportunities, and participating in their communities. 

• Support individuals in using their preferred communication methods and maintaining optimal health. 

• Assist with recruitment, monitor NDIS budgets, and manage staff rostering aligned with service agreements. 

• Maintain documentation on individual outcomes and support the implementation of Personal Outcomes Measures (POMs). 

• Respond to enquiries from people with disabilities and their families, providing appropriate referrals. 

• Perform other tasks as directed by the Outcomes Manager. 
  

About you:  

• A track record of effectively leading teams of staff to perform their roles to a high standard and to provide innovative and progressive service delivery models.  

• An understanding of both physical and intellectual disabilities and other complex presentations (including mental health support).  

• A good understanding of Positive Behaviour Support (PBS) and person-centred practice.  

• Experience in supporting people with a disability and their families. Ability to advocate on behalf of people with intellectual disabilities.  

• Experience in working effectively with people who have complex communication needs  

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management, families and external bodies.  

• Strong interpersonal skills and ability to form effective working relationships with colleagues, management and external bodies. 

• Capacity to follow instructions, policies and procedures 

Requirements: 

• Certificate IV in Disability or equivalent 

• A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).  

• Current First Aid Certificate with CPR  

• Evidence of COVID-19 vaccination status, including booster  

**Why Join Us? **  

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!  

• Join a supportive and collaborative culture where your contributions make a real impact.  

• Enjoy onsite parking and other benefits.  

• Access to Not-for-Profit Salary Packaging.   

Ready to Make a Difference?  

Click "Apply" now and submit your resume. We look forward to meeting you!  

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.  

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.  

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.