Automotive Business Development Center (BDC) Representative

Job Description

Job Description

About Us

Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities — so you can build a rewarding career in automotive service and sales while making a real impact every day.

Why Join Grubbs:

• Competitive, weekly pay based on experience & certifications
• Flexible Working Schedule
• Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• Life/AD&D Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance (company-paid)
• 401(k) with Company Match
• Pet Insurance
• Opportunities for growth and training

We are a thriving automotive dealership dedicated to providing exceptional service and quality vehicles to our customers. We pride ourselves on our commitment to excellence and our dynamic team-driven environment.

We are seeking a highly motivated and customer-focused individual to join our team as a Business Development Center (BDC) Representative. The BDC Representative plays a crucial role in generating and maintaining customer relationships through various communication channels, ultimately driving service and ensuring customer satisfaction.

Responsibilities:

• Respond to inbound inquiries via phone, email, and online chat promptly and professionally.
• Coordinates questions and issues with the appropriate department personnel
• Following up on customer visits to ensure customer satisfaction
• Addressing customer concerns and issues or escalating as needed
• Confirms special order parts
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Performs other duties as assigned 

Requirements:

• Previous experience in customer service, administrative, call center or a related field preferred.
• Excellent verbal and written communication skills, with a strong attention to detail.
• Ability to multitask in a fast-paced environment while maintaining a positive and professional attitude.
• Proficient in computer technology, including Microsoft Office
• Strong organizational skills and the ability to prioritize tasks effectively.
• Flexibility to work evenings, weekends, and holidays as needed.

Grubbs maintains a strong policy of Equal Employment Opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.