Deposit Account Servicing - Member Beneficiary Support Advocate - Sr Specialist

Job Title: Member Beneficiary Support Advocate - Sr Specialist
Status: Non-exempt
Reports to: Supervisor - Member Beneficiary Supportand Escheatment
Department: Deposit Account Servicing
Job Code: 11619
Pay Range: $28.00 - $30.00 Hourly
Location:

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are a senior subject matter expert who provides leadership, guidance, and oversight for complex deceased account and escheatment activities. You excel at solving challenging problems, improving processes, mentoring others, and ensuring compliance with evolving regulatory requirements.

WHAT YOU'LL DO:

• Verification and Documentation: Monitor financial performance and make recommendations for improvement.
• Legal Coordination: Collaborate with legal teams to address complex legal issues related to deceased and escheatment, unclaimed property, and dormant account handling.
• Regulatory Compliance: Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position. Direct experience and deep understanding of escheat laws and regulations governing dormant accounts and unclaimed property at the federal, state, and local levels.
• Record-Keeping: Document deceased processes and provide guidance on best practices industry wide. Maintain detailed records of escheatment activities, ensuring proper documentation to retain institutional knowledge and ensure continuity.
• Communication: Keeping all relevant stakeholders informed about relevant trends, risks and providing clear communication of goals and performance expectations.
• Dormant and Escheatment: Proactively continues the continuous improvement of escheatment processes based on industry best practices and organizational needs.
• Work Assignments: Assigns daily work to team members, monitor phone calls to ensure all established KPI’s are met. Report daily progress and performance to management.
• Confidentiality: Commitment to maintaining the highest level of confidentiality and integrity, while adhering to privacy policy standards.
• Thorough Investigation: Conducting a comprehensive investigation to understand root cause of the problem, allowing for accurate and effective resolution that is documented for ongoing improvement.
• Problem Resolution: Utilize analytical and critical thinking skills to identify creative and practical solutions to the problem at hand.
• Training and Development: Promote cross-training within the team to broaden individuals’ skill sets and ensure team members understand each other’s roles and responsibilities.
• Digital Expectation: Clearly communicate the benefits and expected outcomes of the digital change to gain buy-in from others.
• Engagement Participation: Create a culture of open communication where team members feel comfortable expressing ideas, concerns, and feedback.

QUALIFICIATIONS AND PREFERENCES:

• H.S. Diploma or General Education Degree (GED) required
• Bachelor’s Degree in finance, accounting, business administration or 5 years in a related field preferred
• 6+ years in complex deceased account processing within the financial services industry required
• 5+ years with Escheatment and Dormant accounts laws and state regulations required
• 7+ years in member service industry with a strong background in operational knowledge required

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser:

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

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