Relationship Banker Business Specialist

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC's Retail Banking organization, you will be based in Arden, North Carolina. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieve business results through leadership of and productive collaboration with a wide range of ecosystem partners. Lead proactive lead generation and appointments conducted inside and outside of branch. Deliver a differentiated client experience from acquisition through onboarding and servicing. Manage proactive lead management and referral generation by leveraging experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Manage and grow Business Banking relationships under 2MM in sales revenue. Use client information from various sources to translate into actionable sales strategy and tactics. Generate quality referrals to ecosystem partners. Leverage tools and protocols to maximize business results. Develop ecosystem leadership inside and outside of the branch as a COI. Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identify the resource or team best equipped to meet client needs and introduce the client accordingly. Hold partners accountable for routine updates and referral follow up. Differentiates client experience through advanced conversation skills, delivering client well‑being through tailored solutions aligned with clients’ holistic needs. Solve clients’ problems courteously and with urgency, escalating where necessary. Act as an advocate for clients and prospects across product, support, operations or other departments within PNC. Work with branch team to help them identify consumer and business banking opportunities to create referrals. Work closely with the Branch Manager and Business Banker to follow up on independent opportunities to expand share of wallet with consumer and business clients. Create client loyalty and grow client share of wallet through a differentiated experience. Perform lobby engagement activities to connect with clients and position PNC products to meet their needs. Educate clients on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrate heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring they are completed efficiently and accurately. Expectations PNC employees are expected to be: Customer Focused and Managing Risk. Customer‑focused employees are knowledgeable of PNC values and practices and able to leverage them to create customized solutions. Managing‑risk employees assess and manage risks associated with business objectives and activities to support the Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies, Banking Products, Business Acumen, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs. Work Experience: Roles at this level typically require a university/college degree with Education: Bachelor’s degree. Certifications: No required certification(s). Licenses: Candidates must serve as a Notary Public in the applicable state. Background checks required per Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year depending on career level; and years of service. Disability Accommodations Statement To request accommodations during the application process, contact us via email at View email address on click.appcast.io. Include “accommodation request” in the subject line, your name, the job ID, and preferred contact method. Phone: View phone number on click.appcast.io. All information will be kept confidential. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to FDIA, SAFE Act and/or FINRA requirements. California consumers are informed of the California Consumer Privacy Act Privacy Notice. #J-18808-Ljbffr