Rail Logistics Specialist

Quality Transportation Services , Inc. , is a customer service-driven company headquartered in Mechanicsville, VA, that specializes in railway logistics service support for freight shippers across North America. QTS provides innovative solutions across a multitude of industries and has been a leading provider of transportation logistics since 1988. The Rail Logistics Specialist (RLS) – Day Shift is an important full-time role in bringing all the QTS products and services together to manage the QTS-Client relationship. The RLS works at our headquarters Monday-Friday 8 am-5 pm, serving as a facilitator and problem solver, marshaling resources inside of QTS, which brings both the customer and the railroad together to work in tandem to achieve success. Primary Duties: Interact with the customers, railroads, and support partners to foster positive relationships. Analyze the customer’s service issues throughout the rail operating environment (North America). Prioritize, intercede, and follow up on customer service issues and requests with the appropriate party responsible, as the customer expects. Collaborate with Rail carriers concerning problem railcars and resolve delays or other transit deviations from their expected route plan. Keep the customer well-informed of any problem cars and suggest/provide corrective plans of action. Keep accurate and detailed records of all work completed, including problem logs. Manage new issues and responsibilities that can come along in the rail industry. Manage backup accounts when needed. Represent the company before customers and potential customers. Participate in account reviews. Create routes based on the railroad schedules. Analyze data on all rail movements to relay to the customer. Attain knowledge of rail laws and regulations. Submit bills of lading for railcar shipments, and execute railcar diversions, sometimes based upon little to no information. Required to cover Saturday on-call duties through a rotating schedule. SKILLS: Strong data-entry skills (keyboard and 10-key) and attention to detail. Ability to work unsupervised using independent judgment. Excellent telephone skills, as well as grammar, spelling, and written communication proficiency. Working knowledge of MS Office Suite applications required. Critical thinking skills. Ability to work under pressure and meet strict deadlines. Ability to multitask and prioritize workload to ensure efficient and effective use of time and resources. Basic knowledge of Spanish and/or French is helpful. Experience: Bachelor's degree from a 4-year college or University. 1-3 years of experience in customer service, transportation, or logistics is desired. Excellent written and verbal communication skills required. Analytical and problem-solving skills helpful. #J-18808-Ljbffr