Patient Financial Services Representative

Patient Financial Services Representative

Cherry County Hospital & Clinic is seeking a Patient Financial Services Representative to join our Business Office team. This position plays an important role in supporting our patients and ensuring accurate and timely billing, insurance claims, payments, and account management.

What You'll Do

• Process and submit electronic insurance claims to third-party payers.
• Post payments and adjustments accurately to patient accounts.
• Review claims for accuracy and resolve billing errors.
• Follow up on outstanding patient and insurance balances.
• Respond to patient questions regarding bills, insurance claims, and payment options.
• Obtain insurance information and pre-authorizations when required.
• Prepare itemized bills, refunds, deposits, and related financial documentation.
• Work with patients regarding outstanding balances and payment arrangements.
• Maintain accurate and complete patient account documentation.
• Assist with audits, record reviews, and revenue cycle reporting.
• Maintain patient confidentiality and comply with HIPAA and applicable billing regulations.
• Perform other duties as assigned.

What We're Looking For

• High school diploma required.
• 13 years of customer service and/or business office experience preferred, ideally in a medical setting.
• Experience with Microsoft Word, Excel, Windows, and other computer systems.
• Knowledge of medical billing, insurance reimbursement, collections, or hospital accounting is preferred.
• Strong communication, organizational, and customer service skills.
• Ability to handle confidential information with professionalism and discretion.
• Ability to work accurately in a busy office environment with frequent interruptions.

Comprehensive Benefits

• Health Insurance: Co-pay or HSA plan options with 100% coverage for the employee
• Dental Insurance: 100% coverage for the employee
• Vision Insurance: 100% coverage for the employee
• $50,000 Group Life Insurance with AD&D
• Long-Term Disability: 100% coverage for the employee
• Medical and Dependent Care Flexible Spending Accounts
• Health Savings Account with employer contribution
• Supplemental insurance options, including Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Hospital Indemnity, and Accident
• Retirement Plan: 457 plan with Pre-Tax and Roth options

Why Cherry County Hospital?

Be part of a team providing Trusted Care, Close to Home while making a difference in the lives of patients and our community.

Apply today and join the Cherry County Hospital & Clinic team!

Requirements

• High School diploma required
• 1 to 3 years of customer service and/or business office experience, ideally in a medical setting preferred
• Prior experience and knowledge in the use of software packages such as Microsoft Excel, Word, and Windows
• Knowledge of collection laws, 3rd party reimbursement, and basic hospital accounting

Cherry County Hospital & Clinic