Medical Assistant I Certified - Thrive Program

Job Title

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

This hybrid role is designed for a highly organized individual who excels in both administrative and clinical environments, with approximately 75% of responsibilities focused on top-level front office and administrative coordination, and 25% dedicated to direct clinical support. The role plays a key part in ensuring seamless operations for both patients and staff, supporting clinical care, patient experience, and programmatic initiatives.

Job Responsibilities:

• Ensure compliance with all organizational policies, procedures, and financial audit standards, including revenue cycle guidelines.
• Perform comprehensive patient check-in and check-out, including verifying insurance, obtaining authorizations, and accurately coding visits with appropriate ICD and CPT codes.
• Process and safeguard patient health information in accordance with privacy standards; address billing inquiries and reconcile daily receipts.
• Schedule and confirm patient appointments, entering all required demographic and clinical data, and coordinate with other departments or services for seamless patient care
• Demonstrate strong computer proficiency, maintain organized records, and execute administrative duties such as answering phones professionally, managing correspondence, and supporting office operations.
• Monitor and maintain adequate levels of clinical and office supplies and equipment, placing orders as necessary to ensure uninterrupted clinic function.
• Adhere to safety and regulatory requirements, including HIPAA, OSHA, and infection prevention protocols; actively participate in performance improvement and quality assurance activities
• Provide exceptional customer service and clear communication to patients, families, visitors, and the healthcare team; foster a positive and collaborative work environment.
• Deliver direct clinical support by preparing exam rooms, assigning rooms to providers, obtaining patient vitals, conducting InBody screenings, assisting with procedures, and supporting patient flow throughout the clinic.