TechOps Engineer

Req ID: 393753

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a TechOps Engineer to join our team in Bangalore or NTTDATA Pan India Offices, Karnātaka (IN-KA), India (IN).

TechOps Engineer – Digital Science and Automated Solutions (DSAS)

Working Hours - We need resources who can work to support US hours, IST hours will be 12:30 AM till 10:30 AM Monday to Friday

Digital Science and Automated Solutions (DSAS) delivers software that streamlines scientific and business processes, connects people, systems, processes, and data, and helps customers make informed decisions, advance research, and bring high-quality products to market faster.

DSAS works with organizations at different stages of digital transformation, helping them adopt digital technologies and advance Industry and Pharma 4.0 strategies. In collaboration with teams across Thermo Fisher Scientific, DSAS develops and commercializes software products and services that support complete scientific workflows.

The TechOps Engineer helps keep DSAS cloud-hosted products and customer environments secure, reliable, cost-effective, and compliant. This role designs and operates AWS infrastructure, automates operational work, supports incident response and service recovery, and maintains the controlled processes and records required in a quality-managed environment.

Key Responsibilities

• Design, deploy, maintain, and improve production infrastructure as code (IaC) in Amazon Web Services (AWS), with a focus on quality, performance, scalability, availability, and maintainability.
• Operate and support containerized environments, including Amazon EKS, Amazon ECS, and Kubernetes.
• Monitor cloud infrastructure, operating systems (Windows, Linux, and Unix), databases, networks, and cloud-hosted applications; investigate issues and help restore service.
• Participate in incident response, troubleshooting, problem investigation, and service recovery. Document findings, corrective actions, and follow-up work as required.
• Develop, automate, implement, and test secure deployment practices, backup and recovery processes, and disaster recovery procedures.
• Protect data at rest and in transit through appropriate encryption, access controls, network segmentation, and perimeter security.
• Implement and maintain security controls for infrastructure, networks, and applications, including logging, auditing, vulnerability assessment, and validation.
• Use approved security testing and vulnerability assessment tools to identify and help remediate weaknesses. Work with Corporate Information Security (CIS) and other teams to implement corporate security requirements.
• Follow applicable Quality Management System (QMS) procedures and controlled processes when making changes to production and customer environments. Maintain traceable change records, required evidence, and documentation to support validation, audits, and inspections.
• Support QMS activities such as change control, risk assessment, deviation investigation, corrective and preventive actions, and periodic reviews, as applicable to the assigned systems and procedures.
• Apply FinOps practices to AWS environments. Monitor usage and cost trends, improve resource tagging and cost visibility, identify waste, and recommend or implement rightsizing, scheduling, storage, and other cost-saving measures while preserving reliability, security, and quality requirements.
• Identify opportunities to automate repetitive operational tasks and carry improvements through implementation, testing, documentation, and ongoing support.
• Plan and perform scheduled maintenance, infrastructure changes, and product upgrades for cloud services.
• Maintain operational processes, runbooks, system records, and customer environment documentation. Contribute to infrastructure documentation and the knowledge base.
• Troubleshoot and support VPNs and network connectivity; contribute to network design and reliability.
• Collaborate with Engineering, Product, Quality, Security, and other partners to support customer needs and improve service reliability and operational readiness.

Required Qualifications

• Bachelor’s degree or equivalent in Computer Science, Information Technology, or a closely related field.
• Three to five years of relevant experience in cloud operations, infrastructure engineering, DevOps, site reliability engineering, or a related technical role.
• Hands-on experience with AWS and infrastructure as code.
• Experience supporting Linux and/or Windows systems, production applications, and cloud networking.
• Working knowledge of containers and orchestration technologies such as EKS, ECS, or Kubernetes.
• Experience with monitoring, incident response, troubleshooting, security controls, and backup or disaster recovery practices.
• Ability to work within documented procedures and maintain accurate, traceable operational records in a quality-managed environment.
• Strong written and verbal communication skills, including the ability to document technical procedures and work effectively across teams.

Preferred Qualifications

• Experience supporting cloud-hosted software products or customer environments in a regulated or quality-managed industry.
• Familiarity with QMS practices, change control, audit readiness, validation evidence, and corrective and preventive actions.
• Experience with AWS cost management, FinOps practices, or cloud optimization.
• Experience with automation and scripting, CI/CD pipelines, vulnerability management, or network security.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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