Onsite Supervisor

Onsite SupervisorWorks primarily on-site at a customer's facility in TN 37090, overseeing daily operations and ensuring seamless service delivery. This role may support a hub-managed account where recruiting occurs at the hub or client site. This role reports directly to the Onsite Manager or a Regional Manager and could be assigned to a shift or a specific portion of the business. Typically, the Onsite Supervisor relies on a supporting hub to fulfill recruiting needs. The scope of the position may vary depending on the customer size and scope of the account.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.Build and maintain good relationships at all levels of the customer's organization and deliver world-class customer experience by handling all customer service inquiries, concerns, and issues and ensuring consistent quality.Provide and analyze reports on Indeed Flex bookings and other activities, supporting the implementation of new processes and procedures.Facilitate new hire recruitment, orientations and pre-training with Flexers for proper transition to assignment.Manage and oversee daily timekeeping process and reconciliation of time to ensure payroll and invoice accuracy.Play an integral role in managing all day-to-day operations, liaising between Indeed Flex's internal stakeholders with frequent opportunities to work directly with our clients and Flexers.Perform quality control functions, such as tracking Flexer attendance, productivity, and overall job performance to ensure Customer Satisfaction (CSAT).Maintain compliance with Indeed Flex operations, systems, and employee record requirements, ensuring adherence to customer agreements for background checks, drug screening, billing, and other terms.Enter and maintain accurate and timely account and Flexer information in the operating system.Support Indeed Flex Safety requirements and participate in the customer's safety program, ensuring employees follow safety policies and PPE requirements, and conduct accident reviews, investigations, and injury reporting as needed.Build and maintain an in-depth understanding of our platform and its benefits, and implement employee programs and activities to improve KPI performance, such as absenteeism and turnover.Communicate regularly on account status to the Indeed Flex leadership team.Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with the customer and the Indeed Flex team, ensuring quality and continuous improvement.Perform miscellaneous duties as assigned.Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Notion, Monday.com, RingCentral, etcDemonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channelsDemonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalationsWorking knowledge of Windows and Mac operating systemsWorking knowledge of Android and Apple OS mobile operating platformsExceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionallyPassionate about technology enablement and delivering exceptional user experiencesCuriosity to actively seek out new ways to utilize or improve technologies, systems, and processes internally to benefit the entire teamStrong organizational, time management, and prioritization abilitiesExcellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients$25/hrEmployee Assistant Program25 days PTO (prorated) + Birthday Off8 Paid HolidaysDuvet daysVolunteer daysThis job operates in a client facility environment or remotely. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.This position requires the employee to drive.Full-Time Position. Hours vary based on client needs. Evening and weekend work may be required as job duties or shift assignment demand.This position requires minimal travel less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations.All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.None Required For This PositionWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.