Senior Manager, Cleaning

Manager, Cleaning

Employee Status: Regular Full Time

Work From Home Option: Not Applicable

FLSA Status: Exempt

Job Overview:

The Cleaning Manager oversees NYRA's Cleaning Operations and supervisory staff to maintain a high-level of cleanliness within the public and private areas of NYRA's racetracks, dorms and offices at NYRA's two racing facilities.

Essential Functions:

Supervising Staff: Plans and manages the activities of a supervisory staff which is responsible for leading team members to provide a high-level of cleanliness across NYRA's two racing facilities:

• Manage cleaning functions and supervisory staff daily to ensure all designated areas are clean and well maintained.
• Coordinate work efforts among all supervisors to ensure adequate and complete cleaning operations in all NYRA racing and housing facilities.
• Ensure quality assurance measures are set in all areas of the building and backstretch and that these measures are met or exceeded by all supervisors and staff.
• Review staffing levels to ensure the guest service, operational needs and financial objectives of the department are met.
• Ensure all employees have the proper supplies, uniforms and equipment to complete their jobs daily.
• Communicate areas that need attention to staff and follows up to ensure a thorough job has been completed.
• Respond to requests and complaints that require cleaning services and reporting situations or conditions that require maintenance repairs.
• Emphasizes guest satisfaction during all departmental meetings and focus on continuous improvement and process refinement.

Operations: Plans and manages the administrative activities to support cleaning operations, which involves:

• Direct cleaning supervisors and staff in preparing facilities for the start of each racing season and maintaining building and grounds throughout the year at Belmont and Saratoga.
• Manage a union and non-union workforce in excess of 50 employees as well as handle labor relations including comprehensive understanding of CBA and MOA language and terms.
• Ensure compliance with all OSHA and other government safety regulations.
• Create appropriate schedules for all shifts beginning and concluding at appropriate times to facilitate all needed cleaning work.
• Ensure an adequate supply of cleaning materials and operating equipment to complete all cleaning assignments.
• Approve the purchases of cleaning materials and supplies. Actively research procurement of innovative equipment and supplies in efforts to boost efficiency.
• Report situations that require maintenance and repairs from other NYRA departments.
• Reviews and authorizes response to special requests for cleaning services.
• Use relevant knowledge and understanding of NYRA's RFP process in the oversight of subcontracted cleaning company at Saratoga Race Course.

Administrative: Oversee and assist in numerous administrative activities to support cleaning operations, which involves:

• Manages financial performance, recordkeeping and serves as the department's liaison with human resources.
• Manages training and onboarding of new hires, while understanding the benefits, compensation, workers compensation and unemployment issues necessary to complete work within the department.
• Ensures property policies are administered fairly and consistently and that disciplinary procedures and documentation are completed according to policy.
• Responsible for monitoring P&L and assisting in the budget development process.
• Monitors inventory and periodic ordering of supplies for each track and create itemized listings for requisitions and annual vendor contract bidding.
• Approval of payroll on a weekly basis using Unicorn HRO-time system.
• Scheduling of all employees to meet CBA requirements and business needs.

Qualifications:

Education (minimum): Bachelor's Degree, Associates or Some college preferred and/or the equivalent education or work experience. Experience: 5-7 years management experience in a cleaning services, housekeeping, or facilities management department. Other Requirements: A self-starting, goal-oriented, strong motivator of others. Must have a hands-on style of managing others, thorough knowledge of cleaning procedures, and the ability to assess the range of abilities workers.

Basic:

• Operations and Personnel Management
• Performance Management
• Project and Time Management
• Budgeting and Inventory Control
• Union Contract Provisions

Applied:

• Knowledge of commercial cleaning procedures and the time/resource requirements of routine tasks
• Knowledge of safety (OSHA) regulations
• Familiarity with NYRA property and logistics and NYRA's standards of cleanliness

Skills:

• Proven leadership skills
• Superior organizational skills
• Clear communications skills
• Strong analytical and decision making skills
• Strong problem solving skills
• Attention to details
• Ability to effectively manage multiple tasks
• Ability to motivate others
• Ability to delegate effectively
• Ability to remain positive and constructive in a stressful environment
• Ability to set and achieve priorities
• Goal and detail-oriented
• Proficiency in computer use (Microsoft word, excel, email, internet, etc.)

On a daily basis you must be able to motivate yourself and others due to the nature of the job.

Summary of Physical Requirements and Work Environment:

Candidate will be working all over the venue as well as limited desk time.

Pay Range / Salary: $81,000 - $95,000