Project Manager, Enterprise Delivery and Process Improvement (Hybrid) - Operational Excellence [...]

Position Summary The Project Manager, Enterprise Delivery and Process Improvement supports the execution of complex, cross-functional initiatives across Washington University's academic, clinical, and administrative enterprise. Reporting to the Senior Director of Enterprise Process Management, this role provides disciplined project management, process analysis, and implementation support for initiatives approved by senior leadership. This is a hands‑on delivery role focused on keeping initiatives on track, surfacing risks early, and supporting cross‑functional teams in translating approved plans into measurable outcomes. The Project Manager operates without budget or decision‑making authority and instead serves as an execution partner to functional leaders and initiative owners across the institution. Location

ST. LOUIS, MO 63130

Scheduled Hours 37.5 Job Description Primary Duties & Responsibilities Develop and maintain detailed project plans, including milestones, timelines, dependencies, resource requirements, and risk registers for assigned initiatives. Translate approved business cases and delivery plans into actionable work plans in coordination with functional owners and initiative sponsors. Monitor day‑to‑day project progress, track deliverables, and ensure commitments are met on schedule. Maintain accurate and up‑to‑date project documentation, status reports, and dashboards for leadership visibility. Cross-Functional Coordination Coordinate cross‑functional working teams across academic, clinical, and administrative units to advance initiative delivery. Facilitate working sessions, team meetings, and workshops to drive alignment, resolve issues, and maintain momentum. Serve as a central point of contact for project communications, ensuring all stakeholders remain informed and engaged throughout the project lifecycle. Partner with functional owners to clarify roles, responsibilities, and accountability at each phase of delivery. Process Improvement Support Support process mapping, workflow analysis, and redesign efforts using structured improvement methodologies including Lean, Six Sigma, or design thinking as appropriate. Assist in identifying inefficiencies, redundancies, and opportunities for service delivery improvement across assigned initiative areas. Document current and future state workflows and support implementation of redesigned processes in partnership with functional teams. Contribute to the development of shared tools, templates, and playbooks that build institutional delivery capability. Risk and Issue Management Proactively identify, document, and elevate risks, bottlenecks, and execution issues to the Senior Director in a timely manner. Maintain a project risk log and support the development of mitigation strategies in collaboration with functional owners and initiative sponsors. Track and communicate the status of open issues, decisions, and action items across project teams. Benefits Realization and Reporting Support tracking of implementation progress and benefits realization in partnership with functional owners and initiative sponsors. Prepare clear, concise status updates, executive summaries, and project reports for leadership review. Contribute to post‑implementation reviews to capture lessons learned and identify opportunities for continuous improvement. Working Conditions Job Location/Working Conditions Normal office environment Physical Effort Typically sitting at a desk or table Equipment Office equipment Education Required Qualifications Bachelor's degree Certifications / Professional Licenses No specific certification/professional license is required for this position. Work Experience Project Management (5 Years) Skills Not Applicable Driver's License A driver's license is not required for this position. More About This Job Salary Information: The targeted salary range for this position is $100,000 to $115,000 annually. Required Qualifications Five years of project or program management experience in a complex, cross‑functional environment. Bachelor's degree in business, healthcare administration, public administration, operations, or a related field. Preferred Qualifications Experience in higher education, healthcare, or a complex service organization. Familiarity with process improvement methodologies such as Lean, Six Sigma, or design thinking. Experience supporting organizational change management efforts. Preferred Qualifications No additional education unless stated elsewhere in the job posting. Certifications / Professional Licenses Project Management Professional (PMP) - Project Management Institute (PMI) Work Experience No additional work experience unless stated elsewhere in the job posting. Skills Business Process Improvements, Customer Follow‑Ups, Deadline Management, Detail‑Oriented, Lean Six Sigma (LSS), Microsoft Project, Multiple Project Management, Organizational Change Management, Professional Presentation, Project Management Software (PMS), Project Management Tools, Project Organization, Smartsheet, Verbal Communications, Written Communication Grade G15 Salary Range $84,200.00 - $148,500.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre‑employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr Washington University in St. Louis