Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

About the Agency:

Our agency brings together a legacy of experience and a commitment to community. After working with one of the largest State Farm agents for over 22 years, I established our Legacy office on January 1, 2019, with a second location in Big Rapids set to open in early 2025. As a Grand Valley State University graduate and an ambassador for the Cadillac Area Chamber of Commerce, I’m deeply invested in the community. We’re proud sponsors of the Cadillac Freedom Festival and frequently participate in local events

Our dedicated team of 14 enjoys a flexible work environment, a supportive culture, and a range of benefits, including a 3% retirement match, group life insurance, and partial health insurance reimbursement.. With team gatherings, both organized and informal, our office culture is one of camaraderie and mutual support, making it a truly rewarding place to grow a career.

Join us and be part of a close-knit, high-energy team dedicated to making a difference in our community.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• 401k
• Hourly pay plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency
• Hiring Bonus

Requirements:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal and listening
• People-oriented
• Detail oriented
• Proactive in problem solving
• Able to learn computer functions
• Ability to work in a team environment

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.