Front Desk Associate

Front Desk Associate

Help write the next chapter at Hotel Thaynes-a fully renovated, reimagined Marriott Tribute Portfolio property in Park City. Come for the opening energy, stay to deliver on world-class standards every shift.

We put people first, pursue excellence, act with integrity, embrace change, and serve our world-every shift, every guest, every teammate.

Your role:

• Be the face of our hotel - warmly greet and assist arriving guests
• Uphold Marriott's hospitality standards and contribute to a welcoming atmosphere
• Personalized service that reflects member status
• Recognize and acknowledge Marriott Bonvoy Elite Members, ensuring elite benefits are delivered accurately and warmly
• Handle check-ins, check outs, and room assignments efficiently and accurately
• Books guest reservations
• Handles confidential information, including guest records, with a high degree of integrity
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
• Collaborate across departments to deliver seamless service
• Answers and routes call as appropriate; takes guest messages with accuracy

What we're looking for:

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
• Good understanding of procedures and practices in the hospitality industry
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• The ability to provide exceptional customer service
• Good leadership and training abilities

What to expect in your first few months:

First you will learn about the hotel and all our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• Competitive hourly pay
• Staff incentives
• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for Full and Part time associates
• Travel discounts at hotel & restaurant partners and franchises around the world
• Free full day ski rentals
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics operates a diverse portfolio of hotels across multiple states, including both independent properties and well-known brands such as Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our team members, guests, and investors.