Distribution Dispatch Center Administrative Assistant - Sr.

Administrative Assistant

Responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.)

Major Responsibilities

Under immediate supervision, perform basic, routine administrative duties, following well defined, standard procedures, assist with document processing, assist in compiling special reports and request information from other areas, assist in filing and retrieval of information in both hard copy and electronic formats, answer telephone, take messages, communicate via electronic mail as necessary, receive and distribute incoming and outgoing mail, use keyboard (computer/typewriter) to enter data, perform calculations and/or retrieve information, operate a wide variety of electronic and mechanical office equipment.

Communication and Interpersonal Skills

• Listens to and understands written and verbal instruction.
• Communicates effectively with co-workers and other employees and/or customers outside work area.
• Records messages accurately with appropriate information.
• Works effectively and productively with others.
• Actively helps others with assignments as necessary to maintain department productivity.

Customer Focus

• Answers customer questions but knows when appropriate to refer questions or issues to others.
• Actively learns the function of the department and each employee responsibility to assist customers more effectively.
• Exhibits concern and sensitivity to others.
• Ordering office, kitchen, and cleaning supplies for the DDC
• Assisting with timesheets
• Assisted with expense reports
• Updating employee staffing lists
• Submitting access requests for new employees
• Issue PPE to new employees
• Request badges, parking passes, and name plates for new employees (Shaun and I split this)
• Filling the cooler for meetings
• Ordering meals for meetings
• Restocking drinks and snacks in the closet (Shaun and I split this)
• Reserving/coordinating rooms for meetings
• Communicating with Fleet Dept about the dept Jeep needs/maintenance
• Maintain multiple smartsheets for tracking all the above

Problem Solving and Initiative

• Applies basic education and training in job responsibilities and assignments.
• Asks questions when unsure of how to handle an assignment and demonstrates ability and initiative to handle assignments beyond the basic, routine level.

What We're Looking For

Minimum requirements for SG 03 Administrative Assistant:

• High school or GED

Work Experience requirement listed below:

• Six-nine months of post-high school experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
• Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
• Displays good analytical and problem-solving skills
• Demonstrated proficiency with computers and the use of office-oriented software products

Minimum requirements for SG 04 Administrative Assistant Sr.

• High school graduate or GED.

Work Experience requirement listed below:

• 3-4 years of related experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable.
• Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative.
• Must possess the ability to organize data and processes and communicate effectively, both orally and in writing.
• Displays good analytical and problem-solving skills.
• Demonstrated proficiency with computers and the use of office-oriented software products.

What You'll Get

SG 03 Administrative Assistant pay starting between $22.14/hour and $27.68/hour.

SG 04 Administrative Assistant Sr. pay starting between $26.00/hour and $32.49/hour.

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we're more than just an energy company — we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-003

Compensation Range: $22.14 - $32.49

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.