Housekeeper

Housekeeper

Holiday Inn Express Harrisburg East - Harrisburg, PA 17109

Overview

Position Type Full Time Job Shift First/ Day Education Level High School Category Hospitality - Hotel

Description

POSITION SUMMARY Clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. ESSENTIAL FUNCTIONS

• Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but not limited to: (80%)
• Picking up trash.
• Changing linen and making the bed.
• Cleaning entire bathroom.
• Sweeping and dusting guest room.
• Cleaning the windows and balcony
• Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. (5%)
• Receive assigned section keys, supplies and any priority room requests from the Executive Housekeeper. Turn in keys and unused supplies at end of shift. (5%)
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)
• Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room. (3%)
• Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed. (2%)
• Miscellaneous duties as assigned or directed

Qualifications

Knowledge and Skills:

• Education: No formal education required.
• Experience: Prior housekeeping experience desirable.
• Skills and Abilities:
• Must be able to communicate in English.
• Must have the ability to clear hallway linen, strip rooms, clean rooms during an eight-hour working day.
• Self-starting personality with an even disposition.
• Ability to meet standards of appearance.
• Can communicate well with guests.

No. Of employees supervised: None. Travel Required: None. Hours Required: Scheduled days and times may vary based on need and occupancy. Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency. Constantly pushing loaded supply cart from room-to-room, carrying tote tray with replacement amenities from department to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry shoot, operating vacuum. Able to lift 50 pounds without restriction. Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often. Constant bending and kneeling to assist cleaning hallways – rooms - bathroom, vanity and making beds. Dusting requires bending to reach low areas on furniture. Mobility Describe the type(s) of mobility required to include distances and % of time involved. Movement to reach all areas of responsibility to include: closet shelves, windows, ledges, pipes, under beds, behind furniture. Continuous Standing Describe the reasons to include time period and frequency. Continuously standing and/or walking to accomplish all that is required for position. Driving Describe type of vehicle, distances, % of time involved and frequency. No Driving Required. Work Environment - Inside: 100% of 8 hours. Climbing Stairs Up to approx. 40 steps 10% of 40 hour week. Hearing: Minimal Explain: Guests approach with requests and questions. Vision: Critical Explain: To assess required reaction to meet standards. Speech: Miminmal Explain: Can utilize alternate communication. Literacy: Miminmal Explain: Can utilize alternate training tools. Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use. Standard cleaning chemicals. Protective Clothing: Type: Gloves (optional). Approx. 20% of 8 hours. Type: Goggles. Approx. 3% of 8 hours. Equipment Operation List type of equipment and frequency of use. Vacuum cleaner.