Dealership Parts Manager - Key Ford of Exeter

Job Description

Job Description

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Oversee the parts sales process from start to finish
• Communicate with staff and customers in a friendly and professional manner
• Converse effectively/efficiently regarding customer parts status
• Read and understand the parts catalog when looking up and speaking to specific parts
• Answer phone calls, and provide price quotes and other information to customers
• Review body shop estimates to verify the parts ordered are correct and that all pricing is in line with the estimate
• Provide high-level service to both internal and external customers
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
• Notify the parts manager of out-of-stock parts or shop materials that need immediate attention
• Locate out-of-stock parts from an outside source and submit an emergency order, if necessary
• Make sure all internal requests for parts are billed on the service repair order
• Receive payment from retail customers or obtains credit authorization
• Other duties as assigned

Qualifications

• High School Diploma or equivalent and prior auto parts sales experience (preferred)
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record

Benefits

• Medical, Dental & Vision Insurance

• 401K Plan + Match

• Paid time off and vacation

• Short/Long Term Disability/Flex/Life

• Growth opportunities