PS Technical Consultant IV

PS Technical Consultant IV (Evergreen) (Open)

NCR Corporation is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Description

A. Team Management:

• Managing team of 3-6 DevOps and subject matter specialists
• Conducting performance review for the team members and define annual performance rating
• Conducting periodical one on one meetings with team members to provide ongoing feedback
• Hire new personal if required.
• Assigning task to other team members.
• Coaching and mentoring team members, conducting periodical team meetings.
• Providing technical assistance and training for the team members.

B. Implementation of software Emerald Solution on NCR Voyix customer sites including:

• Provide guidance to NCR Voyix customer technical specialists on deployment, configuration, maintenance and troubleshooting of NCR Voyix software
• Lead troubleshooting and analysis sessions to identify and resolve problems reported from customer or internal NCR Voyix Lab
• Provide guidance on installation, configuration, and maintenance of Emerald Solution on customer site;
• Participate in acceptance of configuration releases for customer.
• Provide guidance for configuration of connections to NCR Voyix cloud services.
• Document suggested custom deployment procedures according to specific customer lab requirements.

C. Customer consulting during implementation of Emerald Solution on customer site:

• Provide consulting on setup of environment, installation and configuration of Windows components and third-party frameworks utilized by Emerald Solution.
• Provide consulting and validation of customer network and security, explanation of Emerald hardening requirements.
• Provide consulting on deployment automation of NCR Voyix software – Emerald POS and universal loyalty promotion engine (ULPE) deployment components.
• Guide customer during validation of SQL databases setup and conducting to customer best practices of structured query language (SQL) database configuration for Emerald point of sale
• Communicate documentation of Emerald POS software releases and configurations to the customer.
• Help in documentation of technical procedures related to the installation and deployment of Emerald software suite.
• Aid in creation and hardening of POS image.

D. Management of NCR Voyix internal Emerald test lab documentation of process:

• Report lab status and system installation progress to project managers and applicable stakeholders
• Assign lab management tasks to team members
• Request and approve NCR Voyix software version and configuration updates in NCR Voyix Emerald professional services (PS) labs
• Provide guidance to NCR Voyix customer technical specialists on deployment, configuration, maintenance and troubleshooting of NCR Voyix software
• Manage physical and virtual NCR Voyix labs, deploy NCR Voyix software utilizing best practices of automated CI/CD
• As part of virtual NCR Voyix labs, create Azure cloud environments and maintaining them with Ansible using Jenkins pipelines for subject matter expert (SME), quality assurance (QA), support
• Utilize deployment tools like batch scripts, power shell scripts to schedule and execute software deployment on physical NCR Voyix labs;
• Lead team effort on creation of PowerShell scripts to support deployment automation and monitoring of deployment process
• Documentation of lab management processes.
• Ensure DevOps and subject mater experts team support and aid quality assurance testers during test and validation of customer specific configurations.
• Document procedures/guides for customer technical team on the deployments of NCR Voyix applications like Emerald/Advanced Marketing Solutions (AMS)/Microservices.
• Full-time telecommuting is permitted, and the job can be performed anywhere in the US.
• The role requires travel up to 10% of the time domestically and internationally (Canada).
• The position requires supervision of three (3) direct employees.

Job Requirements

Bachelor's degree or foreign equivalent* in electronic engineering, computer science, information technology, technology in electronics and communications or a related technical field plus six (6) years of experience in a technical software occupation. Experience must include:

• Six (6) years of experience with hardening and security of Windows OS.
• Six (6) years of experience in deployment of distributed software solutions in cloud and on-
• Six (6) years of experience in customer consulting.
• Six (6) years of experience in leading technical team.
• Six (6) years of experience of Microsoft SQL server, including installation, tuning, and troubleshooting.
• Six (6) years of experience producing SQL queries.
• Six (6) years of experience of window and Linux operating systems.
• Six (6) years of experience of automation and monitoring and scripting of deployment processes.
• Six (6) years of experience of message brokers, such as Rabbit MQ.
• Six (6) years of experience of architecture of distributed software solutions.
• Six (6) years of experience of providing technical directions for problem resolution to customers and third-party vendors.
• Six (6) years of experience of software delivery processes.
• Six (6) years of experience of authoring technical specifications and implementation instructions.
• Six (6) years of experience in software subjects in retail industry, domain expertise in POS and loyalty systems.
• Six (6) years of experience in integration of distributed retail software solutions deployed in cloud and on-premises environments.
• Six (6) years of experience with web services API.

*Any combination of education that has been evaluated by a professional credentials evaluation service to be the equivalent of an U.S. degree will be accepted. References required. Work location: 864 Spring Street NW, Atlanta, GA 30308. Annual salary range: $131,456 to $199,800

If interested, send resume or curriculum vitae to: View email address on click.appcast.io, reference requisition: R0157073

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.