Director, Quality Assurance

At Build-A-Bear we believe in the power of imagination, creativity, and memorable experiences. Our mission is to add a little more heart to life by creating unique experiences, lasting connections, and beloved memories that create lasting emotional connections. We are a multi-channel, site-based experience and entertainment company, with diversified categories and consumer segments. We are seeking a strategic and inspirational Director, Quality Assurance to join our dynamic team. The Director of Quality Assurance plays a crucial role in ensuring Build-A-Bear delivers high-quality products and services to our guests. This role directly impacts our competitiveness, financial performance, and ability to meet the expectations of guests and regulators. Responsibilities Develop and communicate quality standards for all Build-A-Bear Workshop locations Develop vendor relations Interface with laboratory partners Quality audits and inspections Identify and trouble shoot quality issues Risk management Data analysis and reporting Cross-functional collaboration Product release and compliance verification Required Qualifications Bachelor\'s degree in quality management, engineering or a related field Minimum 10 years of experience Quality Assurance work within a retail or laboratory environment Expert knowledge in test protocols, packaging regulations, and manufacturing processes Quality Management Systems (QMS) Industry knowledge (best practices, ISO standards, etc) Regulatory Compliance knowledge is current and relevant Project Management skills Auditing skills Supervisory experience Preferred Qualifications 15+ years experience Toys or Children\'s Retail product experience Behavioral Traits for Success The ability to deal with abstract concepts, systems, and ideas Organized self-disciplined approach to producing timely results that are high quality and accurate An analytical, inquiring, and critical mind that solves complex problems Can consider all possibly related facts and potential issues Intellectual confidence Able to weigh all decisions carefully and thoroughly, based on expertise to avoid risk Working Environment Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs Hybrid work schedule Domestic travel up to 50% Your Performance will be Measured On Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following: Decision-making, judgement, and execution Testing protocols, product inspection, and packaging to ensure compliance in a global manufacturing environment Design modification suggestions to ensure safety compliance Taking a proactive approach to leading cross-functional teams in swift and effective resolutions Stakeholder Feedback #J-18808-Ljbffr Build-A-Bear Workshop, Inc.