Hotel Maintenance | Residence Inn, Milwaukee Downtown

Job Description

Job Description

This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction.

• Learns and demonstrates the ability to maintain property assets.
• Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures.
• Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.
• Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.
• Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance.
• Personally sets a strong example for other associate through exceptional guest service.
• Assesses and evaluates property assets through preventative maintenance.
• Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.
• Works with the Chief Engineer to learn, understand and execute on all engineering SOP’s.
• Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.
• Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department.
• Drives carts, bobcats, and ice surfacing machines.
• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed.
• Follows all CSM procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.
• Adheres to CSM attendance policy, general work rules and department procedures.
• Attends all required department and hotel meetings.

Competencies/Skills Required: 2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers’ license with safe driving record.

Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift.