Care Coordinator

Job Description

Job Description

Senior Helpers of Silver Spring seeks a compassionate, organized Care Coordinator to keep our in-home care dependable and high quality. You will manage caregiver scheduling, client and family communication, and ongoing follow-up, serving as the key link between clients, families, caregivers, and management. The ideal candidate stays calm under pressure, responds quickly, and is committed to excellent client service.

What We’re Looking For

A dependable, service-minded professional who takes ownership, communicates clearly, and follows through, balancing the needs of clients and caregivers and knowing when to seek management or clinical guidance.

Key Responsibilities

• Build caregiver schedules, fill open shifts, and catch gaps and conflicts early.
• Handle call-offs quickly, arrange coverage, and match caregivers to clients by needs, skills, availability, location, and fit.
• Communicate schedule changes promptly to clients, families, caregivers, and management.
• Check in regularly with clients, families, and caregivers, and document feedback and next steps.
• Review daily care notes for changes in condition, routines, or safety, and escalate concerns to the right person.
• Spot patterns such as repeated call-offs, missed visits, or incomplete notes, and recommend action.
• Lead service starts and caregiver introductions, and make sure caregivers have current care instructions.
• Make approved, non-clinical care plan updates, and route clinical questions to the RN.
• Report incidents, complaints, and safety concerns promptly, and coordinate follow-up.
• Partner with the Office Coordinator to keep client records and paperwork current.
• Keep scheduling and communication records accurate and up to date.

Qualifications

• Experience in home care, caregiving, scheduling, staffing, healthcare, or client services preferred.
• Strong organization and problem-solving skills, with the ability to juggle changing priorities.
• Warm, professional communication with older adults, families, and caregivers.
• A calm, solution-focused approach to call-offs, schedule changes, and urgent needs.
• Comfort with scheduling software and electronic records.
• Discretion with confidential information and sound judgment on when to escalate.
• Reliable transportation for occasional client-home visits.
• Bilingual in English and Spanish preferred.

Schedule & Pay 

• Competitive pay ranging from $18-$22/hour based on experience and qualifications  
• Comprehensive medical, dental, and life insurance benefits, 401K
• Opportunities to grow with a supportive and mission-driven team 

About Us 

Since 2002, Senior Helpers® has provided compassionate in-home senior care through locations across the U.S. and internationally. Our mission is to improve the quality of life for our clients, their families, and our employees.

As a Great Place to Work® Certified company, we invest in our caregivers, support work-life balance, and provide the training and support they need to succeed.

Senior Helpers of Silver Spring is an independently owned and operated franchisee of SH Franchising and an equal opportunity employer.