Quick Lane Service Advisor

Quick Lane Service Advisor

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

About the Role

Chapman Freeway Chevrolet is seeking a Quick Lane Service Advisor to join our team. In this role, you will educate customers on the importance and value of routine vehicle maintenance, make service recommendations, and keep customers informed throughout the service process. You will work closely with a team of Express Technicians and collaborate with parts and service team members to ensure customers receive a smooth, efficient, and positive service experience. Quick Lane Advisors report directly to the Service Director.

Responsibilities

• Schedule, confirm, and prepare for customer appointments to ensure an efficient service experience
• Determine vehicle service needs based on customer concerns, vehicle inspections, and current mileage
• Educate customers on recommended maintenance and available services
• Write accurate repair orders, including transparent cost and time estimates
• Obtain customer authorization for recommended services
• Process customer payments and close completed repair orders
• Communicate regularly with technicians and parts associates to ensure timely completion of work
• Keep customers informed of their vehicle's service status and any additional recommendations
• Follow up with customers regarding their service experience and overall satisfaction
• Provide exceptional customer service throughout the entire service process

Qualifications

• Minimum 1 year of customer service or sales experience required
• Prior automotive Service Advisor or Service Writer experience preferred
• Excellent interpersonal and customer service skills, both in person and over the phone
• Strong verbal and written communication skills
• Strong time management and organizational skills
• Demonstrated ability to achieve sales goals
• Ability to work effectively in a fast-paced, team-oriented environment
• Valid driver's license with a clean driving record
• Ability to pass a pre-employment background check and drug screening

Compensation & Perks

• Competitive Pay: $60k-$125k earning potential
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners

How to Apply

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.