Repairs Operations Manager

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Job Summary The Repairs Manager is responsible for overseeing the repair and maintenance operations within the organization. This role involves managing a team of technicians, ensuring high-quality repairs, and maintaining efficient workflow processes. The ideal candidate will possess strong leadership skills, technical expertise, and a commitment to delivering exceptional service.

Duties

Repair Coordinator

· Seek to grow the division by bringing in new repeat clients

· Work with the customers to coordinate repairs and scheduling the crews

· Schedule repair projects, crews and coordinate with homeowners

· Run the production meeting when repairs are in question

· Make calls and update staff and repair customers of changes in projects

· Coordinate with partner companies on all repair projects

· Work with crews to improve their abilities.

· Help foremen become better, empower them, teach them to run efficient projects and lead their crews.

· Streamline and create procedures to ensure a better end product for customers, installation and crews.

· Be organized so when volume increases you are set up to handle increased demands.

· Order materials, schedule delivers, demolitions, gutters and work with the office manager on collections and final billings. Ensure proper billing of all materials and provide office manager with corrections needed

· Correspond with repair customers and crew members about project details, progress and where you can, ask for 5-star yelp reviews and encourage crews to do the same.

· Implement incentive plans for repair crews in areas needing attention, after approval from management

· Conduct weekly safety meetings with repair crews and enforce our safety policies

· Look for ways to save money for the company

· Fill out job completion forms for each job

· Collect timecards and make sure pictures are put in the project file at the end of each project

· Take leads from yelp and other in order to create opportunities to sell home owners repairs and maintenance

· Collect money from repair customers as needed

· Follow up on AR's that are outstanding

· Coordinate someone to bring materials to crews and other project specific tasks that may be necessary. The Project Manger (s) will cover most of this.

· Perform job site safety meetings and inspections

· Help in other areas where needed

· Enforce all procedures for roofers

· If disciplinary action is needed, document all write ups in employee files

· Collect and enforce payroll with roofing crews

· Help with office projects

· help coordinate hiring and firing of crews

· Meetings with management team as needed

· Drive efficiency of all clean roofing crews

· Set up crews with housed materials to go out on their jobs

· Coordinate repair estimates and inspections for customers wanting repairs

· Provide contracts for repair and maintenance customers and direct crews

· Ensure you are reviewing time cards and driving crew efficiency

· Improve yourself with osha testing and standards

· Look for opportunities to create repeat revenue for the company

· Look for opportunities for re-roofs for the company

• Lead and manage the repairs team, providing guidance and support to ensure optimal performance.
• Develop and implement repair processes and procedures to enhance efficiency and quality.
• Conduct regular inspections of repaired items to ensure compliance with safety and quality standards.
• Utilize diagnostic tools, including an ohmmeter, to troubleshoot and resolve technical issues effectively.
• Maintain accurate records of repairs performed, including parts used and labor hours.
• Coordinate with other departments to prioritize repair requests and manage workflow effectively.
• Train new team members on repair techniques, safety protocols, and equipment usage.
• Monitor inventory levels of repair parts and supplies, placing orders as necessary to maintain stock.

Qualifications

• 3 years working in a construction service industry
• Proven experience in a repair management role or similar position within a technical environment.
• Strong knowledge of repair processes and techniques, with proficiency in using diagnostic tools such as an ohmmeter.
• Excellent leadership skills with the ability to motivate and develop a team.
• Strong problem-solving abilities and attention to detail.
• Effective communication skills, both verbal and written.
• Ability to work in a fast-paced environment while managing multiple priorities.
• High school diploma or equivalent; additional technical certifications are a plus.

This position offers an exciting opportunity for individuals looking to advance their careers in repair management while contributing to the success of our organization.

Job Type: Full-time

Pay: $72,800.00 - $104,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• service industry: 3 years (Required)

Language:

• spanish (Required)
• english (Required)

Ability to Commute:

• San Jose, CA 95116 (Required)

Work Location: In person