Field Service Technician

Field Service Technician – Tucson, AZ Responsibilities Install, maintain, troubleshoot, and repair network and wireless infrastructure, including access points. Support and troubleshoot POS systems, Client NUC computers, and kitchen display systems. Relocate, mount, and configure digital order status boards and mobile pickup display systems. Diagnose and resolve hardware and software issues in a timely manner. Perform break‑fix services and IMAC (Install, Move, Add, Change) activities. Ensure minimal system downtime and maintain compliance with client service level agreements (SLAs) within a 4‑to‑6‑hour response window. Travel extensively to multiple customer locations and plan routes efficiently. Adapt to changing schedules and service priorities. Complete remote training and administrative tasks as required. Successfully complete client certification training and exam requirements. Maintain professional communication with staff and management. Deliver exceptional customer service and ensure a positive client experience. Participate in rotating on‑call support and occasional overtime as needed. Qualifications Strong customer service and interpersonal communication skills. Ability to work independently in a field service environment. Hands‑on experience troubleshooting and repairing hardware, including PCs, printers, and POS systems. Basic networking knowledge and troubleshooting skills. Experience using ticketing or service management systems. Professional demeanor with ability to interact effectively with end users and management. Valid driver’s license and willingness to travel extensively between client locations. Ability to manage priorities and meet service‑level commitments. Preferred Skills Experience supporting laser printers and Fujifilm large‑format printers. CompTIA A+ certification. Experience with Lexmark, Client, Dell, or Lenovo hardware. Prior experience supporting retail, restaurant, or hospitality technology environments. Experience with wireless networking and infrastructure support. Wage Range $16.50 – $22.00 per hour, unless local minimum wage is higher. Pay may vary based on geography, skills, education, experience, and other qualifications. Benefits Comprehensive benefit package subject to eligibility requirements: medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre‑tax benefits. Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Equal Employment Opportunity CompuCom is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law. State‑Specific Employment Information Arizona Applicants: The company maintains a smoke‑free workplace to the extent required by applicable law. California Residents: Please review the California Consumer Privacy Act Notice. Maryland Applicants: Under Maryland law, an employer may not require a lie detector test as a condition of employment. Massachusetts Applicants: It is unlawful in Massachusetts to require a lie detector test as a condition of employment. Rhode Island Applicants: The company is covered by Rhode Island workers’ compensation law. #J-18808-Ljbffr