AR/Collections Specialist

Job Description

Job Description

Duties

• Collections
  
• Conduct thorough research and analysis of delinquent accounts, identifying root causes for non-payment, and developing appropriate strategies for resolution.
  
• Initiate timely and effective communication with clients via phone, email, and written correspondence to address payment discrepancies and facilitate resolution.
  
• Collaborate cross-functionally with the project management, sales, and legal teams as needed to reconcile billing issues, resolve disputes, address billing portal issues, and implement process improvements to streamline the collections process.
  
• Maintain records of contacts and attempted contacts with delinquent account customers.
  
• Attend weekly Finance Team meetings and Accounts Receivable meetings.
  

• AR/Other
  

§ Process remote deposits daily to the bank and account for cash receipts in NetSuite.

§ Prepare and deliver via email, accounts receivable invoices to clients.

§ Upload invoices to various client portals and review portals for invoice status, i.e. Service Channel, Corrigo, Fexa.

§ Process credit card payments from clients for open invoices and monitor merchant bank accounts for ACH deposits.

§ Prepare lien waivers for clients on projects at the oversight of the Controller.

§ Provide other support and perform ad-hoc tasks to support the Finance Team as needed.