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Commercial Lines Claims Advocate

Full-time

Ross & Yerger Insurance, Inc.

Major Duties and Responsibilities:
  • Assist Commercial lines property and casualty clients with the process of reporting new claims and with problem resolution on previously reported claims.
  • Evaluate reported claims for coverage applicability, investigating aspects of the claims when necessary.
  • Enter initial claim data into the agency computer system and update it as new data becomes available, in accordance with agency procedures.
  • Assist other agency employees in evaluating coverage issues and resolving claim problems for their clients.
  • Monitor activity on large, open claims for all clients.
  • Monitor total claim activity for “Franchise Accounts.”
  • Prepare the claim review portion of client stewardship reports and meetings.
  • Prepare risk/loss analysis reports, upon request from clients
  • Negotiate coverage, reserve and payment issues with carrier adjusters as needed.
  • Participate in capability presentations, explaining and demonstrating the claim services and assistance we provide our clients.
  • Serve as a member of the agency’s disaster awareness/recovery team.
  • Train other agency personnel on claim procedures and technical coverage issues.
Requirements:
  • Four-year college degree or equivalent work experience.
  • Three years property/casualty insurance work experience.
  • Basic knowledge of property/casualty coverages (advanced knowledge preferred).
  • Good interpersonal skills and customer focus.
  • Good analytical skills for evaluating claim results, sources and trends.
  • Basic computer/data entry skills (agency management, word processing and spreadsheet software experience preferred).
  • The ability to effectively communicate both orally (especially on the telephone) and in writing.
Note: This job description is not all-inclusive and may be supplemented as business conditions change.

Vacancy posted more than 2 months ago
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