Web & Digital Marketing Specialist

Department Crown Communications About the Department As one of the first schools of social work in the United States, the Crown Family School of Social Work, Policy, and Practice has shaped the field for more than 100 years. As part of the University of Chicago, the Crown Family School shares the University's core values and distinctive intellectual culture. Crown Family School faculty, staff, and students focus on identifying solutions to complex social problems through research, training, and direct community engagement. Guided by an interdisciplinary tradition, Crown Family School scholars conduct innovative research to address interconnected social challenges such as educational inequality, health disparities, crime and violence, poverty, and child and family welfare—working at multiple scales, from individual to policy-level interventions. More than 10,000 Crown Family School graduates in the US and globally hold leadership positions in academia, at nonprofits, in business, and at governmental agencies. The Crown Family School is the home of three academic centers. These include the Susan and Richard Kiphart Center for Global Health and Social Development, the Kersten Institute for Urban Education, and the Center for Climate, Health, and Society (CHAS). More information may be found at Job Summary The Web and Digital Marketing Specialist maintains the Crown Family School’s digital presence across web, social, and multimedia platforms. This position helps advance the School’s reputation, strengthening brand awareness, and supporting enrollment and philanthropic goals by developing and executing integrated digital strategies. The Specialist maintains web content, produces social media content, engages in multimedia production, tracks analytics, and manages projects, ensuring accessibility, consistency, and innovation across all digital channels. Serving as the primary digital expert, the role provides hands-on support, training and collaboration with internal stakeholders to deliver a dynamic, engaging, and user-centered digital experience for prospective and current students, alumni, faculty, staff, and community partners. Categories of responsibilities and approximate percentages are as follows: Digital Media Production 30% Social Media Content Production 30% Website Maintenance 30% Reporting & Analytics 10% Responsibilities Produces digital content leveraging innovative methods and design, ensuring accessibility and universal design standards. Carry out video and photography projects, including concept development, shot lists, filming, editing, and alignment with brand identity. Advance the School’s digital presence by producing and collaborating on digital content for prospective and current students, alumni, community partners, and new audiences. Compile digital metrics reporting and analytics to evaluate performance, ensure quality, and optimize engagement. Ensure visual and voice consistency across all digital media channels. Partner with stakeholders to develop ideas and campaigns that drive inbound traffic and paid/organic engagement. Recommends and implements a comprehensive social media strategy that grows and engages the School’s audiences. Manage day-to-day content calendars and directly maintain flagship channels (Instagram, Facebook, LinkedIn and YouTube). Create and implement integrated content strategies that reflect institutional priorities and increase brand visibility. Continuously assess social performance to refine approaches for audience growth and impact. Serve as primary hands-on content manager and administrator of the Crown Family School website, ensuring accessibility standards are met. Support improvements to site architecture, navigation, interface design, and visual branding in alignment with UChicago standards. Train and support faculty, staff, and students in web content practices and ensure a positive user experience. Regularly update and maintain key pages to ensure accuracy, timeliness, and alignment with institutional goals. Leverage SEO tools and analytics to optimize site visibility and performance. Manage and execute CMS workflows and provide technical expertise to ensure site functionality. Establish and track performance goals and KPIs across digital platforms, providing actionable insights for leadership. Monitor and report on SEO performance, site health, and conversion effectiveness. Maintain a universal marketing and communications project calendar and manage project management workflow tools to ensure timely delivery. Provide recommendations to optimize digital campaigns, improve accessibility, and strengthen audience engagement. Plans, develops and disseminates information designed to keep the public informed of the organization's programs, accomplishments, or point of view, with moderate levels of guidance and direction. Accomplishes assigned duties through two or more of the following: written communications; visual/graphic media, which may include Web site development and maintenance; avenues of digital communications and social media. The incumbent is still acquiring higher-level knowledge and skills. Solves a range of straightforward problems, as work assignments are difficult and broad in nature, usually requiring originality and ingenuity. Manage digital and social media assets (including routine website maintenance); compiles and analyzes relevant metrics based on established strategic goals. Performs other related work as needed. Minimum Qualifications Education: Minimum requirements include a college or university degree in related field. Work Experience: Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline. Certifications: --- Preferred Qualifications Education: Master’s degree in marketing, digital communications, design, UX, public relations, data analytics, or a related field. Experience: 5+ years of progressively responsible experience in digital marketing, web management, or multimedia communications for a complex organization - preferably in higher education, non-profit, or mission-driven environments. Experience managing content in a web content management system (CMS), preferably Drupal. Demonstrated experience managing social media platforms (Instagram, Facebook, LinkedIn, YouTube) and scheduling tools (e.g., Hootsuite). Experience producing digital content including basic video/photography coordination, editing, and multimedia storytelling. Working knowledge of Google Analytics and SEO best practices. Demonstrated understanding of web accessibility standards and compliance (e.g., WCAG 2.1), including use of accessibility tools such as Siteimprove. Experience with graphic design and visual content creation using tools such as Canva, Adobe Creative Suite (Photoshop, Illustrator, Premiere, InDesign), or similar platforms. Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline. Experience designing or optimizing website architecture, navigation, and user experience (UX), particularly for large or multi-unit organizations. Demonstrated success developing and implementing integrated digital campaigns tied to organizational goals such as brand visibility, enrollment, or philanthropy. Experience leading or training contributors in CMS workflows, digital accessibility, style guidelines, or brand compliance. Familiarity with project management tools, digital editorial calendars, or collaborative workflow systems. Experience with audience segmentation, paid social campaigns, and developing content that drives measurable engagement and conversions. Preferred Competencies Excellent written and verbal communication skills, with ability to convey complex information clearly and accessibly Strong organizational and planning skills, with the ability to coordinate and prioritize multiple projects and meet deadlines in a fast-paced environment. Knowledge of best practices in email and website content management and website user experience design and maintain site accuracy, health, and long-term quality. Understanding of best practices in digital storytelling multimedia production, and emerging digital communication trends. Strong interpersonal skills and the ability to train and guide contributors with varying technical experience. Experience working directly within a CMS (preferably Drupal) and proficiency with web authoring tools. Ability to interpret data from Google Analytics, social media insights, and SEO tools to inform decision-making. Ability to multitask, take initiative, work independently, and contribute as a member of a team. Experience with graphic design and visual content tools such as Canva and Adobe Creative Suite (Photoshop, Illustrator, Premiere, InDesign). Familiarity with higher education environments and ability to navigate complex academic organizations and knowledge of the University of Chicago's unique culture and administrative systems beneficial. Working Conditions Hybrid work schedule, 3 days on-site at the Hyde Park campus in Chicago. Application Documents Resume (required) Cover Letter (required) References (upon request) Applicants are encouraged to include 3–5 Examples of Work, such as links to: Websites or digital platforms managed. Social media campaigns or content samples. Graphics, videos, and multimedia projects. Analytics reports demonstrating data-informed decision-making. Project plans, editorial calendars, or UX documentation. When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application. Job Family Communications Role Impact Individual Contributor Scheduled Weekly Hours 40 Drug Test Required No Health Screen Required No Motor Vehicle Record Inquiry Required No Pay Rate Type Salary FLSA Status Exempt Pay Range $70,000.00 - $77,000.00 The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting. Benefits Eligible Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook. Posting Statement The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination. Job seekers in need of a reasonable accommodation to complete the application process should call View phone number on click.appcast.io or submit a request via Applicant Inquiry Form. All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position. The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to free and open inquiry draws inspired scholars to our global campuses, where ideas are born that challenge and change the world. We empower individuals to challenge conventional thinking in pursuit of original ideas. Students in the College develop critical, analytic, and writing skills in our rigorous, interdisciplinary core curriculum. Through graduate programs, students test their ideas with UChicago scholars, and become the next generation of leaders in academia, industry, nonprofits, and government. To learn more about the university click here