Restaurant Manager

Gracious Hospitality Management is first and foremost an outstanding hospitality company that conceptualizes Michelin-starred and James Beard nominated restaurants. We focus on both passion and profitability. We are professionals committed to ensuring exceptional hospitality and service to our customers. GHM has been honored with receiving a Michelin star eight years in a row for its restaurants Piora, Cote Korean Steakhouse & COTE Miami. Salary Range: $90,000.00 to $110,000. Comprehensive Medical, Dental and Vision Insurance Flexible Savings Account/Healthcare Savings Account/Dependent Care Savings Account Paid Sick and Vacation Days Dining Discounts & More! The Restaurant Nightlife Manager is a dynamic hospitality professional responsible for daily restaurant administration, maintaining facilities and DOH compliance, building & supporting excellent team morale and accountability, building customer relations and problem solving, and supporting the General Manager in all facets of the restaurant’s day to day operations and financial goals. They collaborate with all culinary and front of house departments to run the restaurant harmoniously in an efficient and cost-effective manner. They inspire team members to perform at their highest potential and drive great customer experiences in service nightly. Hospitality: Promotes the core values and culture of COTE, including but not limited to excellence in food and beverage, service, and hospitality. Liaise between the Events, FOH, and BOH, departments before and during all events. Provides and oversees the service for all VIP guests when on property. Develops positive customer relationships and addresses customer service needs. Responds to customer feedback as needed. Operations: Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. Manages hourly employees in their daily responsibilities at COTE, providing clear, effective direction. Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed. Performs all back office POS functions including employee profile and menu creation. Plans, executes and communicates all promotions and company information effectively and efficiently. Conducts Department of Health (“DOH”) walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately. Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment. Ensures that all team members are educated on our products and services. Ensures that all COTE drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards. Participates in community events and helps to ensure corporate social responsibility goals of the company are met. Events/Nightlife: Maintains and leverages strong relationships with nightlife industry partners, including promoters, entertainment groups, and hospitality influencers, to elevate guest traffic and brand visibility. Oversees nightlife programming, including late-night service, special events, and/or entertainment-driven activations. Collaborates with leadership to concept, plan, and schedule nightlife events, ensuring alignment with brand standards and guest experience expectations. Coordinates all operational aspects of private dining and event experiences, including logistics, timelines, floor plans, staffing, and client communications. Provides on-site leadership during all events, ensuring seamless execution, timely service, and effective guest recovery when needed. Partners with Sales, Marketing, and Guest Relations teams to support event inquiries, BEO development, client walkthroughs, and pre-event planning meetings. Develops and implements SOPs and operational systems to support the growth and efficiency of nightlife and events programming. Ensures nightlife and event operations comply with DOH regulations, safety standards, and liquor law requirements, including capacity management and security coordination. Acts as a brand ambassador for nightlife and events, representing the company at hospitality industry gatherings, partner activations, and community events. Oversee maintenance of the reservation book in conjunction with the Maître d' Manager. Provide updates to events as necessary with both Front of House and Back of House teams in order to ensure clear and constant communication. Oversee all facets of event coordination and set-up for all VIP events and buyouts in service. Staff Management: Hire, train, supervise, manage, coach, counsel, and evaluate FOH hourly employees. Develops and inspires the team. Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions. Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards. Resolves team member or customer conflicts consistent with COTE’s complaint handling guidelines. Builds morale and team spirit by fostering a work environment where team members’ input is encouraged. Responsible for training new employees as assigned. Standards: Display knowledge of Cote brand, culture, and product. Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship. Maintain professional and respectful behavior when in contact with customers, management, and teammates. Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents. Attend and participate in all scheduled meetings, training sessions, and continuing education activities. Take care of all company property. Maintain safety, cleanliness, and sanitation standards. Comply with federal, state, and local laws and regulations. Qualifications: Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English. Must be reachable by email and able to communicate via phone as well. Communicates information effectively and efficiently. Excellent organizational skills and attention to detail. Possesses a positive, results-oriented, team-player mentality. Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment. Ability to under pressure and maintain professionalism when working under stress. Knowledge of workplace safety procedures and local Department of Health standards. Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy. Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs. Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. Working understanding of human resource principles, practices, and procedures. Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards. Ability to effectively train others. Excellent time management skills with a proven ability to meet deadlines. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Strong analytical and problem-solving skills. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers. Ability to maintain a positive working relationship with all third-party vendors. Degree in Hospitality, Culinary Management, or similar subject preferred. Minimum of three to five (3-5) years' experience in the entertainment industry, working in a high-volume Nightclub, Bar, Lounge, and/or Restaurant environment. Ability to execute steps of service in adherence with company policy. Must be of legal age to serve alcohol. Certification for responsible alcohol service or ability to obtain within 6 months. #J-18808-Ljbffr