Customer Service Representative

Customer Service Representative (CSR) – Maven Roofing Location: Hampstead, NC Compensation: Competitive base salary + performance incentives Ready to be the voice of the industry’s top roofing company? At Maven Roofing , we don’t just answer phones—we create lasting impressions. As a Customer Service Representative (CSR) , you are the first point of contact for homeowners, ensuring they receive the best customer experience while guiding them toward the roofing solutions they need. Your mission: Convert inbound calls into booked appointments, follow up with leads, and ensure every homeowner is scheduled for a consultation with our expert team. What You’ll Do: Handle inbound calls with confidence and professionalism – You’re not just answering the phone; you’re building trust and excitement. Convert calls into scheduled appointments – Your goal is to ensure every qualified lead results in a booked roofing inspection. Master our scripts & sales techniques – You’ll be trained on high-performance call handling to increase booking rates. Follow up with unscheduled leads – We don’t let potential customers slip through the cracks. Confirm appointments & reduce cancellations – Ensure homeowners are home and ready for their consultation. Be the expert on our process – Educate homeowners on our services, warranties, and what sets Maven Roofing apart. Deliver an exceptional customer experience – Our reputation depends on every interaction. What Makes a Great CSR at Maven Roofing? You don’t need roofing experience—you need: A Winning Mindset – You love a challenge and strive for success. Sales Ability – Every call is an opportunity to help a homeowner while booking the next appointment. Confidence & Energy – You can turn a hesitant caller into an excited customer. A Passion for Customer Service – You genuinely care about homeowners and their needs. Accountability & Ownership – You take pride in your performance and results. What We Offer: Competitive Base Pay + Bonuses – Earn more when you perform. Industry-Leading Training – We teach you everything you need to succeed. Growth Opportunities – CSRs at Maven Roofing can advance into leadership roles. A Culture of Excellence – We believe in extreme ownership, no excuses, and delivering value in every interaction. Full Benefits Package – Health, Vision, Dental, PTO, and more. Who This Job is NOT For: If you don’t like talking to people, this isn’t for you. If you’re not motivated by growth & performance, you won’t thrive here. If you can’t handle a fast-paced environment, this might not be the best fit. #J-18808-Ljbffr Maven Roofing