Desktop Support Technician

Title: Hardware Desktop Support Technician

Location: Onsite at Painted Post, NY

Duration: 5 Months

Schedule: Monday - Friday, 8 AM - 5 PM, some flexibility may be required

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered

Role Overview

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Client Location (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Daily Tasks (include but are not limited to)

• Active Directory Administration

• Limited support for corporate mobile devices

• Familiarity with cloud applications (Office365, etc.)

• Troubleshooting Cisco VPN connectivity

• Familiarity supporting Citrix connectivity

• Remote connection/utilization

• Asset management skills

• Edge, Google Chrome, various browser(s) support

• Installation/configuration of various Adobe products

• Installation/configuration of Check Point endpoint client software

• Printer/driver troubleshooting & installation

• ServiceNow utilization

• Deployment/configuration of standard IP telephony

• Hardware ordering/deployment

Additional Responsibilities

• Documentation (records) management

• Knowledge base utilization

• Project interaction

• Customer scheduling/follow-ups

• End user equipment moves (disconnect/reconnect)

• Multi-team interaction and/or technical roundtable participation

• Standard device imaging via USB/PXE server(s)

• Smart-Hands tasks/functions outside of standard operational work

Required Skills/Experience:

• 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience

• Excellent problem-solving and communication skills

• Proven experience in Windows OS deployment, especially Windows 11

• Basic knowledge of Command Prompt and PowerShell

• Willingness to learn & grow

Required Education:

• Associate’s degree (preferred), HS Diploma or GED Minimum Required

Preferred Certifications:

• CompTIA IT Fundamentals

• CompTIA A+

• CompTIA Cloud+

• CompTIA Mobility+

• CompTIA Network+

• CompTIA Server+