Customer Service Representative
Aptino Inc
???? Hiring: Customer Service Representative
???? Cary, NC 27513
???? Contract: 6 Months
???? Hybrid Role After training: 2 days onsite & 3 days remote
? Schedule:
Training: Monday Friday | 9:00 AM 5:30 PM EST
Regular Shift: Monday Friday | 11:30 AM 8:00 PM EST
We are looking for a customer-focused professional with at least 1+ year of high-volume call center experience and strong knowledge of tools like Outlook, Microsoft Teams, and similar platforms.
???? Key Responsibilities:
Handle inbound and outbound customer calls related to prescription status, medication deliveries, payments, and account inquiries
Assist customers with refill requests, shipment updates, insurance verification, and invoice-related questions
Maintain accurate customer records and document interaction details in internal systems
Coordinate with internal teams including pharmacists and nurses for escalations or patient-related concerns
Provide timely resolutions by directing inquiries to the appropriate departments when needed
Support customers with professionalism, empathy, and strong communication skills
Identify and escalate product complaints or safety-related concerns following company procedures
Ensure a smooth customer experience while managing multiple tasks in a fast-paced environment
? Requirements:
1+ year of call center/customer support experience
Strong communication and multitasking abilities
Comfortable working with Microsoft Outlook, Teams, and customer management systems
Detail-oriented with strong documentation skills
Vacancy posted 2 days ago
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