Resident Services Coordinator

Resident Services Coordinator

Salary Range $90,000.00 - $100,000.00 Salary/year Position Type Full Time Category Real Estate

The Resident Services Coordinator is responsible for owning the collaboration between front and back of house operations and the tenants for a grouping of multifamily assets. Their primary focus will be the apartment turnover process including the coordination of move ins, move outs, renovations, vendor interface, management of the make ready schedule and quality control. They will also serve in a customer service capacity and assist with the leasing process including marketing, tours, inspections and the associated processes. This role reports directly to the General Facilities Manager or General Manager.

Responsibilities

• Partners with Facilities and Leasing leadership/teams at each community to ensure that the Move In, Move Out and turnover process is managed according to policy
• Maintains high standards of customer service. Routinely reviews maintenance move in surveys and follows up accordingly
• Performs Pre-Move in, Pre-Moveout and Final Moveout inspections in accordance with policy
• Reviews, analyzes and responds to various reports which gauge asset performance.
• Facilitates alteration agreements by gathering pertinent information, proposals and insurance
• Coordinates with Facilities and Leasing Teams in response to resident requests;
• Responds to resident complaints/needs;
• Schedules resident engagement events;
• Routinely engages in resident communications;
• Maintains and routinely reviews all sources of Customer Feedback and responds accordingly (service recovery).
• Ensures that company policies and procedures are being adhered to correctly and consistently by on-site staff;
• Schedule and coordinate service elevator for move in and move outs
• Manage and coordinate certificate of insurance requirements between residents, vendors and Rudin Insurance Department
• Supports the General Manager and/or Sr. Community Manager in the execution of product analysis;
• Inspects make readies and renovations for turnkey quality control; builds punchlists as necessary and partners with Construction and Facilities to execute through to completion
• Recommends turnover scopes based upon market wide comp analysis
• Communicates status of make readies to leasing team and ensures quality control
• Audits and Updates individual apartment finishes with Yardi operating system
• Manages and completes MIQ inspections. Assigns and holds respective property teams to completing timely.
• Monitors and communicates changes to the leasing team on apartment turn board.
• Properly documents deficiencies noted in vacant apartments, occupied apartments and property common areas via work orders
• Processes deposit accounting in coordination with Leasing, Facilities and Accounting. Communicates damages to tenants.
• Manages to the portfolio turnover budget, analyzes variances, makes recommendations to optimize spending
• Assessment and Collection of budgeted damage receipts;
• Adherence to all deposit accounting procedures
• Minimizes vacant and delinquent rent loss;
• Maximizes miscellaneous income items such as fees and fines

Qualifications

• Associates or Bachelor's degree;
• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI);
• Detail-oriented with excellent communication, organizational and analytical/problem solving skills;
• Ability to operate various types of office equipment, i.e., computers printers, copy machines, telephone systems, facsimile machines;
• Familiarity with Fair Housing and Equal Employment guidelines and applicable local and federal laws;
• Reliable mode of transportation, should travel between properties as needed;
• Knowledge of bookkeeping, AP, AR, budgets, building maintenance, and marketing strategies.