Customer Service Specialist

Customer Service RepresentativeJoin one of the fastest-growing companies in America. Silencer Central has achieved over 400% growth in the past three years. Since 2005, we've been passionate about compliance, education, and community engagement in firearm sound suppression—making the silencer-buying process simple and accessible. Apply today and be part of our continued growth!Classification: Full time, Exempt Shift: Monday – Friday, core hours 8:30 am to 5:00 pm, 1 rotating Saturday per month, with 1 weekday off during the week, T, W, Th. Location: On-siteJob SummaryAt Silencer Central, we believe in being customer-oriented, getting stuff done and expecting excellence in everything we do. In this role, you will provide professional, attentive service over the phone, giving each customer your full attention and asking thoughtful questions to understand their needs. Using your knowledge of our products and processes, along with strong problem-solving skills, you will identify solutions and work with customers to address their concerns. The ideal candidate thrives in an office-based environment, can manage phone interactions throughout their shift, and maintains a positive, patient, and solution-focused demeanor—even during high call volumes. If you enjoy helping people, value accuracy, and work well in a team setting, this role offers the opportunity to make a meaningful impact every day.Job Responsibilities & Essential FunctionsServes customers by providing product and service information and resolving product and service problemsMaintains customer records by updating account informationResolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolutionManage large amounts of incoming calls, emails, and chat messagesAbility to take payment information and process paymentsJob Requirements & QualificationsHigh-school diploma requiredPrevious customer service experience preferredContributes to team effort by accomplishing related results as neededMust be able to handle demanding customers from time to time while remaining calm and professionalMust deliver world-class customer service to all customers—every call, every dayExcellent attention to detailExcellent interpersonal and communication skillsExcellent time-management skillsCompensation and BenefitsSilencer Central offers a competitive total compensation package that includes:Starting pay is $18.00 and will vary based on experience and relevant skills/knowledgeIncentive BonusGenerous PTO AccrualCompany Paid HolidaysHealth Insurance: Copayment Plus Plans or High-Deductible Health Plan with HSA matchDental InsuranceVision InsuranceLTD and STD InsuranceCompany Paid Life InsuranceEAP401(k) with Company MatchEmployee Discount Program with industry partnersFree snacks and drinksApply today and join our amazing team! Our business is growing and we need motivated people to help us continue our success!