Program Specialist

Program Operations Specialist 1This staff person will be a part of the Bureau of Assessment, Oversight and Coordination (BAOC) within the Division of Statewide Services. The Program Operations Specialist 1 (POS 1) will work with the BAOC, the Quality Assurance (QA)/Quality Management (QM) team and the Statewide Assessment Operations workforce. The position will include quality review of Assessors administering the assessment tools, investigation, quality review and presentation of concerns/complaints about completed assessments, engaging with stakeholders to provide education and support, assistance with IT development and evolution of existing systems, oversight of contract vendors activities, and providing general support to bureau leadership and the OPWDD as a subject matter expert. The POS 1 position will report to the Licensed Master Social Work Supervisor (LMSW) for the Assessment Quality Assurance (QA)/Quality Management (QM) team. The incumbent of this position will need to successfully complete all identified assessment trainings and carry an assessor case load meeting productivity standards for up to 1 year.Responsibilities include but are not limited to:Provide subject matter expertise for the development and continued implementation of both assessment and quality assurance/quality management programs.Compiling and analyzing assessment and QM/QA data for timely reporting to committee and leadership.Navigate multiple systems to complete priority reviews and Field Observations within established time frames.Participate and present in all standing Concerns Review Committee meetings to provide subject matter expertise for review of documentation and clinical summaries.Provide oversight and complete tracking for all correspondence and concerns cases.Participate in QA/QM "Community of Practice", share information and give feedback and guidance.Support activities of QM/QA and state and vendor operations teams.Support training for new assessors and act as a peer support to other QM/QA team members including continued development of the training curriculum.Report issues to the LMSW or Social Work Supervisor, as appropriate.Provide communication, informational updates and in-person training to State Offices, contract vendor and field staff as neededCoordinate and support public presentations with stakeholders and provide a perspective on stakeholder inquires.Help facilitate and act as a liaison with the state assessment team for quality oversight activities and address any issues that may arise.Maintain and complete QM/QA related program activities, timelines and deliverables as identified by Central Office.Complete all required documentation accurately utilizing the technology provided.Utilize flexible scheduling, including travel and evening, and weekend hours as necessary.Manage multiple priorities effectively, including prioritizing work plans and work assignments and meeting deadlines.Fulfill training and certification requirements prior to the utilization of the assessment and/or review tools, on an ongoing basis.Provide support and coverage for other POS 1 team members as needed.This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). HELPS Program titles may be filled via a non-competitive appointment. This means that you do not need to take an exam to qualify, but you do need to meet the minimum qualifications of the title. At a future date (within one year of permanent appointment), employees hired under NY HELPS are expected to have their permanent non-competitive employment status converted to permanent competitive status. You will not have to take an exam to gain permanent competitive status.Salary range listed below encompasses the hiring rate of a Program Operations Specialist Trainee 1 through the job rate of a Program Operations Specialist 1.Program Operations Specialist Trainee 1: $60,333*Program Operations Specialist Trainee 2: $66,844*Program Operations Specialist 1: $74,114* - $93,120**Amounts include Downstate adjustment ($4,150).Additional benefits include:Thirteen (13) paid holidays each year.Thirteen (13) days of paid vacation leave initially.Five (5) days paid personal leave each year.Thirteen (13) days of paid sick leave each year (PEF/CSEA), which may carry over from year to year.Up to three (3) days professional leave each year to participate in professional development events.Health Care Coverage: Employees and their eligible dependents can choose from a variety of affordable health insurance programs. Employees are provided family dental and vision plans at no extra cost.Paid Parental Leave: Paid Parental Leave allows eligible employees to take up to 12 weeks of paid leave at full pay for each qualifying event. A qualifying event is defined as the birth of a child or placement of a child for adoption or foster care.Retirement Program: Participate in The NYS Employees' Retirement System (ERS), which is recognized as one of the best-managed and best-funded public retirement systems in the nation.Professional Development and Education and Training: NYS offers training programs and tuition assistance to eligible employees to maintain and increase their professional skills and prepare them for promotional opportunities.OPWDD is an Equal Opportunity/Affirmative Action employer dedicated to creating and sustaining a culture of inclusion.