Supervisor, Gateway Clearance

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace by Great Place to Work and Fortune MagazineDHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…We have an immediate career opportunity for a qualified Customs Brokerage Supervisor. The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. The supervisor examines various documents including invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. The supervisor may contact customs officials to obtain release of incoming freight and resolve delays.Key Responsibilities:Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an efficient and cost-effective mannerEnsures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilitiesEstablishes, monitors, and revises policies, procedures and service standards for customs clearance operationsEnsures all policies and procedures are consistently administeredResponsible for meeting key performance indicators targets for a given productSupervises a staff of approximately 30 with two direct reports. This person will be responsible for hiring, coaching, training, and developing subordinate staffAssigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processesSkills & Qualifications:U.S. Customs Broker License PreferredComplete understanding and wide application of principles, theories, and concepts in function or business areaAn advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encounteredKnows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specializationGenerally understands basic supervisory approaches for work direction, motivation, and disciplinary actionTypically requires BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory experienceProfessional certification required in some areasEmployee Benefits & IncentivesDHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:Competitive PayBonus/Incentive ProgramsRetirement Savings – 401K with company matchMedical, Dental, Vision, well-being programsTuition ReimbursementGenerous Paid Time Off – Starting at 4 Weeks (PT/FT)Paid LeaveEmployee Discount ProgramEmployee Assistance & Work Life ProgramOutstanding training opportunitiesDHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Job SummaryJob number: AV-373851Date posted : 2026-09-23