Receptionist

Job Description

Job Description

Description:

Job Overview:

We are seeking a friendly and organized Receptionist to join our pediatric office team. As the first point of contact for patients and families, you will play a key role in creating a welcoming environment while managing front desk duties such as scheduling appointments, answering phones, and maintaining patient records. If you enjoy working with children and thrive in a fast-paced setting, we’d love to meet you!

Work Schedule: Looking for someone who is available to work our after hours, which is Mon-Fri 5-9 pm, Sat-Sun 8 am-3:00 pm or 3:00 pm-9:00 pm. Shifts won't be every day, but a few days a week.

Key Responsibilities:

Front Desk Management:

• Greet patients and families warmly upon arrival and provide a welcoming atmosphere.
• Check-in patients efficiently, verify personal and insurance information, and ensure all necessary forms are completed.
• Schedule appointments and manage the office’s daily calendar.

Communication:

• Answer incoming calls, address patient inquiries, and route calls or messages to appropriate staff members.
• Provide parents with information about office policies, procedures, and services.
• Notify patients and families of upcoming appointments and any changes.

Administrative Duties:

• Collect copayments, process billing, and assist patients with payment questions.
• Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.
• Handle incoming mail and assist with general office correspondence.

Supportive Tasks:

• Assist with coordinating patient flow to ensure minimal wait times.
• Keep the reception area clean, organized, and well-stocked with informational materials.
• Provide administrative support to medical staff as needed.

Qualifications:

• High school diploma or equivalent required.
• Prior experience as a receptionist or in a customer service role, preferably in a medical setting.
• Familiarity with EHR systems and basic office software (e.g., Microsoft Office).
• Excellent interpersonal and communication skills, including a professional phone manner.
• Ability to multitask, prioritize, and maintain a calm demeanor in a fast-paced environment.
• Strong attention to detail and a commitment to confidentiality and HIPAA compliance.
• Must be fully vaccinated, including the annual influenza. If an accommodation is needed due to medical or religious reasons, an exemption form can be requested.

Preferred Qualifications:

• Experience in a pediatric or family practice office.
• Bilingual proficiency is a plus.

Physical Requirements:

• Ability to sit, stand, and use a computer for extended periods.
• Capability to lift and carry light objects, such as files or office supplies.