Practice Associate

Practice Associate

The Practice Associate plays a pivotal role in the efficient and smooth functioning of the clinic. This multifaceted position requires a candidate with a strong organizational skill set, excellent communication abilities, and a comprehensive understanding of medical office operations. The primary responsibilities include coordinating administrative tasks, managing patient interactions, and supporting the healthcare team to ensure the delivery of high-quality patient care.

Responsibilities include but are not limited to:

• Assisting patients with check-in and check-out procedures, managing telephone calls, and addressing inquiries.
• Effectively communicate with referring practices, patients, and teammates.
• Schedule appointments for the practice to optimize patient satisfaction, surgeon time, and the most effective use of treatment rooms.
• Independently and accurately complete treatment planning and benefits verification.
• Create, access, and verify patient records in Open Dental, retrieve patient files, prepare flow charts, and place charts in sequence for surgeon examination.
• Maintain the reception area in a neat and orderly condition.
• Receive letters, packages, etc., and distribute them accordingly.
• Prepare outgoing mail and packages, dropping them off at mail facilities for processing.
• Check, sort, forward, and respond to emails and any correspondence from teammates.
• Collaborate with all teammates and organizational levels, including Marketing, Human Resources, Operations & RCM teams.
• Perform closing procedures at the end of the day, including depositing cash and checks.
• Take up other duties as assigned.

Required Skills & Abilities:

• Excellent phone and in-person communication skills.
• Strong organizational, time management, and multitasking abilities.
• Computer literacy in basic applications, including Outlook and Microsoft Office.
• Full-time availability Monday - Friday.
• Detail-oriented with organized communication skills between patients, doctors, and assistants.

Qualifications:

• 1 year of medical or dental office experience (Required).
• 1 year of administrative assistant or receptionist experience (Preferred).
• 1 year of Open Dental experience (Preferred)
• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.

Compensation & Benefits:

• Pay: $20.00-$25.00 per hour.
• Medical, Dental, & Vision Insurance.
• Paid vacation & sick time.
• Access to our 401(k) plan with employer match.
• Continuing education and tuition reimbursement.
• Eligibility for discretionary quarterly bonuses.
• Discounted oral surgery services for teammates and their families.
• Referral Bonus eligibility

*Sign on Bonus: Up to $500.00

Our Commitment to Diversity and Inclusion

At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self.