IT Client Services Manager

Job Title

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Estimated annual base pay: $113,000(minimum) - $147,000(midpoint) - $181,000(maximum)

All Levels are eligible for the benefits below:

• All members included in annual cash bonus opportunity.
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members
• 12 paid holidays, including floating holidays.
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
• Paid parental leave.
• Adoption Assistance
• Employee Assistance Program, including mental health benefits.
• Member Life & AD&D / Long Term Disability / Member Optional Life
• Member referral bonus
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
• Voluntary benefits, including:
• Home / Auto Insurance discounts
• Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave

Key Responsibilities

• Team Leadership: Oversees and directs the IT Client Services team or larger projects, with a focus on managing resources, budgets, and workflows. They are responsible for ensuring the successful execution of IT initiatives and maintaining operational efficiency.
• Operational Planning: Expertise in developing and adapting departmental plans to address resource and operational challenges effectively.
• Strategic Planning: Capable of developing and implementing strategic initiatives that align with organizational goals, drive service excellence and address operational challenges.
• Technical Guidance: Provides technical expertise and direction to team members and stakeholders to ensure alignment with best practices and organizational standards.
• Project Management: Skilled in overseeing complex IT client services projects from initiation to completion, ensuring timely delivery within budget.

Key Skills

• Leadership: Demonstrates the ability to lead and inspire a team, fostering a collaborative and high performance work environment.
• Financial Acumen: Proficient in managing budgets, forecasting financial performance, and optimizing resource allocation to achieve financial targets.
• Technical Expertise: Possesses in depth knowledge of IT client services technologies and best practices to provide effective technical guidance and support.
• Problem Solving: Excels in identifying complex technical and operational issues and developing effective solutions to mitigate risks and enhance service quality.
• Communication: Effective in articulating ideas clearly and facilitating open communication channels within the team and with stakeholders.
• Change Management: Skilled in leading and managing organizational change initiatives, ensuring smooth transitions and minimal disruptions to services.
• Resource Management: Allocates team resources and sets daily priorities to meet departmental objectives and improve efficiency.
• Performance Management: Experienced in conducting performance appraisals, setting objectives, and implementing development plans to enhance team productivity.
• Vendor Management: Experience in selecting, negotiating, and managing relationships with external IT vendors and service providers.
• Client Relationship Management: Excels at building and maintaining strong relationships with clients, ensuring high levels of satisfaction and retention.

Application window is anticipated to close 7 days from original posting date.

This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.