Financial Aid Part-Time Customer Service
$16 - $18 per hourCorporate Temps
Job Description
Job Description
This position is in Barnesville, GA paying between $16-$18/hr this is a Part Time position starting immediately
You will be responsible for answering calls and providing financial aid and other information to students, potential students, and members of the general public. MAJOR DUTIES • Answers incoming telephone calls; greets and assists callers in a prompt and courteous manner; answers questions and provides general information. • Provides financial aid information to students, potential students and parents. • Relays critical information to Financial Aid staff. • Investigates and resolves student complaints. • Responds to student email inquiries. • Directs calls to appropriate departments or personnel as needed; returns calls and takes messages. • Performs related duties.
KNOWLEDGE REQUIRED BY THE POSITION
• Knowledge of admission, registration, and financial aid requirements. • Knowledge of multi-line phone system operation. • Knowledge of the college organizational structure. • Knowledge of customer service principles and practices. • Knowledge of computers and job-related software programs. • Skill in decision making and problem solving. • Skill in interpersonal relations and in dealing with the public. • Skill in oral and written communication.
SUPERVISORY CONTROLS The assigned supervisor delegates work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
The purpose of this position is to Financial Aid customer service operations. Success in this position results in the provision of quality service and information to internal and external callers. Customer Service Representative, Call Center Page 2 CONTACTS • Contacts are typically with co-workers, other college employees, students, and members of the general public. • Contacts are typically to provide services, to give or exchange information, or to resolve problems.
Company Description
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$15 per hour
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