Retail Store Manager

Retail Store Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories.

We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.

The Retail Store Manager is the curator of the in‑store client experience and the leader who sets the standard for hospitality, styling excellence, and operational precision. This role is responsible for inspiring and developing a high‑performing team, cultivating a loyal client base, and ensuring the store reflects the elevated values and aesthetics of the brand. Through thoughtful leadership, strategic sales planning, and a deep commitment to luxury service, the Store Manager drives both client satisfaction and overall business success.

ESSENTIAL FUNCTIONS:

Leadership & Team Development

• Lead, inspire, and mentor a team of retail professionals to deliver an exceptional luxury client experience.
• Recruit, onboard, train, and develop talent while fostering a culture of hospitality, professionalism, and performance.
• Use data driven business insights to provide consistent coaching, feedback, and performance management to elevate individual and team results.
• Conduct regular team meetings, product knowledge sessions, and service refreshers to ensure brand excellence.
• Maintain consistent and professional communication with the Raleigh office teams and vendors.

Client Experience & Sales Strategy

• Model best‑in‑class client engagement, styling expertise, and relationship‑driven selling.
• Establish individual sales associate goals to achieve store sales target; develop strategies to drive revenue, increase client loyalty, and expand the client base.
• Partner with associates to build and utilize client books, supporting proactive outreach and personalized service.
• Identify key opportunities within market trends, customer feedback, and local community interactions.

Store Operations & Financial Management

• Oversee all store operations, staffing, scheduling, and workflow to ensure a seamless and efficient environment.
• Manage store financial performance including budgeting, payroll oversight, expense control, and KPI analysis.
• Review sales dashboards, inventory availability, and business performance indicators to have informed conversations with the Retail Team to partner in driving business.
• Ensure accurate inventory management, operational compliance, and adherence to loss‑prevention procedures.
• Maintain a pristine, luxury-standard store environment through thoughtful visual merchandising, cleanliness, and brand‑appropriate presentations.

Brand Representation & Market Awareness

• Uphold and elevate brand values, aesthetic standards, and customer service expectations at all times.
• Monitor market trends and competitor activity to identify opportunities for innovation and increased foot traffic.
• Drive community engagement and local outreach to enhance brand presence and client acquisition.

COMPETENCIES:

• Inspirational leader capable of building a cohesive, service-driven team.
• Strong clienteling mindset with a passion for creating meaningful, long-term customer relationships.
• Polished, professional communication with exceptional interpersonal and presentation skills.
• Deep understanding of luxury client expectations and the premium retail environment.
• Strong analytical ability—able to interpret sales reports, KPIs, and client trends to make informed decisions.
• Highly adaptable, positive, energetic, and solutions-oriented.
• Ability to stand, move, bend, and walk for extended periods (8–10 hours).
• Ability to lift up to 20 lbs periodically.

DESIRED EDUCATION AND EXPERIENCE:

• Bachelor's degree in Business, Marketing, Fashion, or related field preferred.
• 5+ years of experience in luxury retail management, merchandising, buying, or client-driven sales leadership.
• Proven track record of meeting sales targets, coaching high-performing teams, and growing client relationships.
• Proficiency in Microsoft Office, retail POS systems, and technology platforms.
• Strong operational, organizational, and financial acumen.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment.