Business Office Director (Senior Living)

Job Description Job Description About Discovery Management Group Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing. As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2026. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career. Discover Your Purpose with Us at The Palms of Mt. Pleasant! As Business Office Director , you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day. Your Role: As the Business Office Director , your role includes overseeing the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members. Position Highlights: Exempt – Salaried Hours: M-F: 8:30am to 5pm Compensation: $52,000 Annual Bonus: 10% Target Why You'll Love This Community: The Palms of Mt. Pleasant’s exclusive lifestyle programs enhance the senior living experience through enjoyable, convenient, and practical means. From chef-prepared meals to a calendar full of activities, there is always something fun and exciting to revel in here at our community. What You’ll Do: Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements Partner with residents and families to resolve billing and collection matters professionally and accurately Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance Guide department leaders on employee relations, policy compliance, and performance management Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting Conduct exit interviews and prepare regular reports for community leadership Supervise, train, and coach business office staff, ensuring accuracy, compliance, and timely completion of all processes Ensure corporate policies and internal controls are consistently applied Perform other duties as assigned to support community operations Qualifications: Bachelor’s degree in Accounting or related field with at least one year of accounting experience preferred Associate’s degree in Accounting with two to three years of related experience considered Experience in business office management, payroll, or human resources strongly required Experience in assisted living or skilled nursing business office operations preferred Experience with AP, AR, billing, collections Exposure to new employee orientation and employee recognition Strong customer service focus Strong organizational and leadership skills with attention to detail and accuracy Proficiency in financial systems, human resources information systems, and Microsoft Office applications Ability to manage multiple priorities while maintaining confidentiality and compliance Excellent communication and interpersonal skills for working with residents, families, and team members Why Join Us Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026! A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members. Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose! Our Culture & Values So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success. Benefits You’ll Enjoy For eligible employees, we offer a comprehensive benefits package that includes competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, uniforms (where applicable), and additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. Regulatory Compliance & Background Screening Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: