Manager, Social Work

At Tufts Medicine, we’re saving lives, building careers, and reimagining healthcare. Ready to grow with us? Lowell General Hospital is seeking full-time Manager of Social work to join our Continuity of Care department! The Clinical Manager of Social Work is an amazing opportunity for a dynamic LICSW leader interested in joining a transformational leadership team. Requires a strategic thinker, strong communicator and problem solver who will provide clinical oversight of all social workers. Responsible for managing all units at both campuses of Lowell General Hospital. Will work closely with the Director of Continuity of Care and take responsibility for systems functions, SW staff performance, and patient care outcomes. Responsibilities Determine SW staffing assignment for both Main and Saints campuses. Supervise inpatient SW team (8-10 SWs). Provide support and guidance with complex cases. Address performance concerns of inpatient SW team. Hospital point person for government agencies such as Lowell District Court, DCF, and Elder Services. Maintain SW productivity data and statistics. Provide individual, clinical supervision for all LCSWs. Attend organizational and departmental leadership meetings. Telephonic on-call weekend and holiday rotation. Participate in community task forces and meetings. Serve as liaison for our collaborative relationship with community agencies and partners such as Primary Care and Women's Health Providers, Urgent Care, Lowell Community Health Clinic, Anne Sullivan EI, Southbay EI, Community Teamwork Inc., Lowell District Court, Lowell Transitional Living Center, DCF Lowell, WISH Project, Vinfen, local substance use disorder treatment agencies, and any other local social service agencies. The ideal candidate will have: MSW required LICSW required Seven (7) years of post-Master’s degree social work experience. Prior proven experience and expertise in acute care hospital patient population (minimum 5 years) and/or prior proven experience and expertise in management, either in first line or in shift supervisory work. Excellent verbal and written skills for high level communication within the hospital and at interdisciplinary and administrative meetings. Experience developing written proposals, writing evaluations and developing standards and Performance Improvement (PI) reports. Job Description Master's degree in Social Work. Licensed as a Licensed Independent Clinical Social Worker (LICSW). Seven (7) years of post-Master’s degree social work experience. Preferred Qualifications Previous experience supervising staff and clinicians in a hospital or healthcare setting. Duties and Responsibilities Supervises day-to-day activities of Social Work staff, manages the performance appraisal process, provides direction, and mentors staff to ensure accountability for the efficiency and effectiveness of the department. Ensures adequate staffing coverage. Screens and interviews candidates. Ensures implementation of all department policies and procedures. Establishes and maintains a community services resource manual and ensures its availability through both written and electronic mechanisms. Establishes communication with post-acute facilities to ensure that admission criteria are documented in the community services resource manual. Maintains relationships with post-acute providers, participation in community activities, education etc. Establishes communication with community agencies, including transportation providers, to ensure that referral requirements are clarified and documented in the community services resource manual. In collaboration with the director, establishes mechanisms to ensure that the measuring and monitoring plan is developed, implemented, and evaluated as indicated. Participates in the development of performance improvement initiatives as indicated by tracking and trending measures. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided. Utilizes hospital's values as the basis for decision‑making and to facilitate the division's hospital mission. Follows established hospital infection control and safety procedures. Formalizes an Incident Debriefing response program. Coordinates a Master's of Social Work student intern program. Creates Social Work In‑Service and Training Committee, including CEU programs and social work advancing practice group leadership role. Physical Requirements 1. Normal office environment. Skills & Abilities 1. Possesses and applies the skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. 2. Knowledge of casework process and community resources in relation to health (including mental health), illness, and disability. 3. Knowledge of current social work theory and practice, the ability to apply treatment and case management methods, and familiarity with community issues and resources. 4. Understanding of organizational theory and practice in large systems and the knowledge of social and health care policies and systems. 5. High degree of diagnostic, treatment, interpersonal, organizational, and communication skills. 6. Analytical skills required assessing patient needs, to develop associated treatment modalities and to provide effective counseling. 7. Knowledge of the social work process and community resources/agencies relative to health, protective services, crisis intervention, disability, etc. 8. Advanced interpersonal skills necessary to interact effectively with various healthcare professionals; and to develop and maintain effective working relationships. Excellent English language skills. 9. Must be able summarize and communicate moderately complex information both orally and in writing to internal and external parties. 10. Cultural sensitivity and comfort with a wide range of racial and ethnic populations. 11. Computer literacy with ability to use standard word processing, spreadsheet programs and e-mail (i.e.MS Word, Excel, Outlook) and web browsers. About Lowell General For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first‑rate care of a premier medical center with the warmth of a four‑time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most. About Tufts Medicine A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well‑being. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $111,175.79 - $141,756.53 Tufts Medicine is a leading integrated health system bringing together the best of academic and community health care to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Healthcare, an expansive home care network and a large clinically integrated physician network, Tufts Medicine has more than 15,000 dedicated employees and caregivers. The health system came together in 2014 to leverage the experience of its member organizations and integrate their missions to together transform the ways that consumers engage with and experience their care. #J-18808-Ljbffr The Lowell General Hospital