Team Member-Flat Rock

27311 Telegraph Rd, Flat Rock, MI 48134, USA Job Description Posted Thursday, June 11, 2026 at 4:00 AM | Expires Sunday, July 12, 2026 at 3:59 AM Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania. We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family? All Team Members at Family Farm and Home must show the desire to work toward our Mission to build a family dedicated to providing exceptional service, products, and prices focused on fulfilling the lifestyle needs of our customers who aspire to Live, Work, & Grow. Additionally, a Team Member will be responsible for contributing to the daily maintenance of the store appearance which includes stocking products, placing items into back stock areas, recovery and assembly of products, operations of the cash register, and the general cleanliness of the store. Essential Duties and Responsibilities Promote Family Farm and Home mission statement and family values. Execute daily operational goals and priorities assigned by store management. Use Farm Hand to receive communication and tasks from corporate office and store management. Greet customers as they enter or exit the store and interact with them in a pleasant and positive manner. Solicit customers to sign up for Family Farm and Home Programs, such as Loyalty program, Extended Warranties, Add-on Initiative, Financing and Item of the Month. Answer phone calls in a professional manner. Approach and assist customers in store, on Family Farm and Home supported internet sites, and process special orders. Utilize POS to checkout customers and follow all cash handling processes and procedures. Use On the Go to complete POGs and Mass layouts in the correct locations per the store layout. Use Harvester to complete online customer orders. Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries. Assist in setting promotional signage, price changes, clearance prices, and any other in‑store signage as directed by store management or company officials. Assist in freight, recovery and out of stock processes. Responsible for achieving passing scores on corporate store audits, assessments, and store walks. Maintain awareness of in‑store safety issues and shoplifting activities. Communicate all potential issues to the store management team. Uphold and support all company Loss Prevention measures. Operate a forklift and/or pallet jack safely and efficiently (only 18 years old and older). Assist in building/assembling store displays, products, and fixtures. Maintain cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room. Uphold merchandising, store cleanliness and safety standards. Assist in the completion of Daily Operational standards checklist. Contribute to a positive working environment for all team members. All other duties as assigned by store management or company officials. Team Member Requirements Work a flexible schedule including weekends, evenings, and holidays. Commit to excellent service and customer satisfaction. Communicate clearly and effectively with all customers as well as other team members. Have organizational skills and pay attention to detail. Multitask effectively. Have knowledge of basic computer systems. Be able to stand for extended periods of time and reach, bend, twist, kneel, and lift up to 50 lbs. At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do. #J-18808-Ljbffr