Assistant Store Manager

Job Description

Job Description

Job Benefits

• Positive work environment
• Locally owned company with the backing of national brand, Ace Hardware
• W-2 status
• Fun, collaborative environment
• Paid time off
• Training
• Opportunity for advancement

We are Stockton's longest running Ace Hardware store. Family owned and operated for over 40 years. We are currently seeking a highly motivated, detail oriented, professional Assistant Store Manager for a fast-paced customer service-based work environment. Someone who possesses a strong work ethic, ability to demonstrate team management skills, as well as assisting our customers. Being the best at customer service is what we are known for. We are looking for someone with leadership experience, as well as knowledge in the following departments.

• Hand and power tools
• Paint and surface preparation
• Electrical and lighting 
• Plumbing 
• Hardware
• Lawn and garden
• Irrigation
• Outdoor power equipment
• BBQ and outdoor living

Excellent communication skills
Being the best at customer service is what we are known for. We need someone who is able to professionally communicate with our team, and identify customer's needs, as well as clearly communicating solutions for them.

Professionalism and overall appearance are crucial for us and our stores image. We need someone who is punctual with reliable transportation to and from work every day.

• Assist in coordinating daily store and customer service operations
• Manage store in the Store Manager's absence
• Monitor and maintain store inventory, including ordering products and supervising stock levels
• Assist in employee evaluations, and providing coaching/training sessions
• Resolve customer complaints and queries, ensuring high levels of customer satisfaction
• Ensure the store's cleanliness and visual standards are maintained 
• Support the Manager in implementing company policies and operational procedures
• Handle day-to-day issues and escalate major concerns to manager when needed 
• Help create staff schedules and ensure adequate coverage during shifts

Qualifications

• Leadership experience in a retail setting
• Reliable transportation to and from work
• Flexible schedule, and ability to cover shifts
• Strong work ethic and professional demeanor 
• Excellent communication and customer service skills
• Collaborative, optimistic and dependable

Pay and schedule will be discussed upon interview and hiring. If this sounds like the type of position you've been looking for, we look forward to hearing from you.