Assistant Hotel Front Office Manager

Job Description

Job Description

Join Our Front Office Leadership Team!

We're looking for a motivated and guest-focused Assistant Front Office Manager to help lead the daily operations of our Front Office team. This position supports the Front Office Manager in delivering exceptional guest service, ensuring smooth daily operations, and creating memorable guest experiences. If you're a natural leader who enjoys coaching others and thrives in a fast-paced hospitality environment, we'd love to meet you.

Pay: $22.00–$25.00 per hour , based on experience

Schedule:

• Full-time

• Flexible availability required, including mornings, evenings, weekends, and holidays

What We Offer

• Medical, dental, and vision insurance

• Paid time off

• Employee hotel discounts

• Career advancement opportunities within a growing hotel management company

• Supportive, team-oriented work environment

Why Join Us?

As the Assistant Front Office Manager , you'll play a key role in creating exceptional guest experiences while developing your leadership skills in a dynamic, full-service hotel. This is an excellent opportunity for an experienced Front Desk Supervisor or Lead Agent looking to take the next step in their hospitality career.

Responsibilities:

• Assist in managing the daily operations of the Front Desk and Guest Services team.

• Lead by example to provide exceptional guest service and resolve guest concerns promptly and professionally.

• Supervise Front Desk Associates, Night Auditors, and Guest Service Agents during assigned shifts.

• Assist with scheduling, training, coaching, and performance management of team members.

• Ensure accurate check-in and check-out procedures, cash handling, and night audit processes.

• Monitor room inventory, room assignments, and special guest requests to maximize guest satisfaction.

• Handle guest complaints and service recovery while maintaining brand standards.

• Conduct shift briefings and communicate important operational updates.

• Support hiring, onboarding, and ongoing development of Front Office staff.

• Ensure compliance with company policies, safety procedures, and brand standards.

• Serve as Manager on Duty (MOD) as assigned.

Qualifications:

• Minimum of 2 years of hotel Front Office experience required.

• Previous supervisory or leadership experience preferred.

• Experience in a full-service hotel strongly preferred.

• Knowledge of hotel Property Management Systems (PMS); OPERA experience is a plus.

• Strong customer service, communication, and conflict-resolution skills.

• Excellent organizational and multitasking abilities.

• Proficient with Microsoft Office.

• Ability to work a flexible schedule, including weekends, evenings, and holidays.

About Company

The Wyndham Atlanta Buckhead Hotel & Conference Center is located at 3405 Lenox Road NE, Atlanta, GA 30326.

At GF, we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation, plus a great culture.

GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry.