Systems Support Specialist

Job Details: Job Location: CON-V-CARE INC - Woonsocket, RI - Position Type: Full Time - Education Level: 4 Year Degree - Salary Range: $60000.00 - $70000.00 Salary/year - Travel Percentage: None - Job Shift: Day - Job Category: Admin - Clerical - Position Summary: In this newly created role, your primary responsibility will be serving as the internal Subject Matter Expert (SME) and Systems Administrator for our newly integrated HRIS platform, Paycom. You will "live and breathe" the system, ensuring we maximize its capabilities across Payroll, Talent Acquisition, Learning Management, and more. Because we recognize that adapting to new technology can be challenging, a crucial part of this role is acting as a bridge between the software and our staff. You will provide hands-on, empathetic coaching to department heads and employees with varying levels of technical proficiency. Additionally, this role serves as the first line of internal support for our Electronic Health Record (EHR) system (Matrixcare) and provides light, day-to-day IT and hardware support throughout the facility. Key Responsibilities Primary: Paycom HRIS Administration & Support (Approx. 80%) Serve as the primary System Administrator for Paycom, managing daily operations across all active modules (Payroll, Talent Acquisition, Talent Management, Certifications, Communications, and LMS). Act as the internal champion for the system, driving user adoption and ensuring data integrity. Provide ongoing and hands-on training to department heads and staff, serving as a supportive "middle manager" for technology adoption. Troubleshoot Paycom user issues and simplify complex technical processes for non-technical users. Manage the digital tracking of employee certifications, licenses, and mandatory compliance training via the LMS. Liaise directly with Paycom support for higher-level system issues, updates, or feature rollouts. Secondary: Matrixcare EHR Administration (Approx. 10%) Serve as the internal Tier-1 support contact for our EHR system, Matrixcare. Manage user provisioning: create new user accounts, assign appropriate security roles, and process off-boarding terminations. Handle routine system requests including password resets, account lockouts, and updating user contact information. Assist clinical and administrative staff with basic navigation and troubleshooting. Tertiary: Light IT & Facility Hardware Support (Approx. 10%) Deploy, set up, and collect laptops and workstations for staff and department heads. Troubleshoot and resolve basic hardware and peripheral issues (e.g., clearing printer jams, fixing connectivity issues) Provide basic A/V and tech support for facility equipment. Serve as a point of contact with our third-party I.T. provider Qualifications: Experience: 2+ years of experience in HRIS administration, systems support, or a hybrid HR/IT role. System Knowledge: Deep, hands-on experience with Paycom is highly preferred. Experience with Matrixcare or similar EHR platforms in a long-term care/SNF setting is a strong advantage. Soft Skills (Crucial): Exceptional patience, empathy, and communication skills. Must possess the ability to teach and support staff members who are highly skilled in patient care but may struggle with new technology. Technical Aptitude: Must be Tech-Savy and able to adapt with evolving and emerging technologies. Problem Solver: A proactive mindset with the ability to identify workflow bottlenecks and use system features to solve them. #J-18808-Ljbffr Paycom