IT Support Technician

Job Description

Job Description

IT Support Technician

Location: Columbus, Indiana (Onsite)

Pay Rate: $23.00 per hour (Overtime Eligible)

Employment Type: Full-Time | Contract-to-Hire

Schedule: Monday–Friday | 6:00 AM–2:30 PM (30-Minute Lunch)

MS Companies is seeking a dependable, technically skilled IT Support Technician for a full-time, contract-to-hire opportunity supporting our client, a leading automotive and industrial manufacturing organization in Columbus, Indiana.

This hands-on position combines traditional IT help desk responsibilities with direct technical support for manufacturing and production operations. The selected candidate will help ensure that computers, software, network-connected equipment, mobile devices, and critical production-floor systems remain operational.

The ideal candidate enjoys troubleshooting technology, assisting end users, and working in a fast-paced manufacturing environment where minimizing technical downtime is essential.

This is an excellent opportunity for an IT professional looking to broaden their technical experience while supporting both business operations and manufacturing technology.

• IT Support Experience: Six months to one year of related IT experience and/or training, an associate degree or technical school education, or an equivalent combination of education and experience.
• Windows Operating Systems: Proficiency troubleshooting Windows desktop operating systems, including hardware, software, connectivity, and user-access issues.
• Active Directory & Microsoft 365: Working knowledge of user account administration, password resets, permissions, and Microsoft 365 applications, including Outlook/Exchange Online, Teams, and SharePoint.
• Hardware & Peripheral Support: Ability to configure, deploy, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other peripheral devices.
• Mobile Device Support: Experience setting up and troubleshooting company-issued smartphones, particularly Apple iPhones and other iOS devices.
• Technical Troubleshooting: Familiarity with Windows Server environments, SQL Server fundamentals, remote-access tools, and common network troubleshooting practices.
• Communication & Customer Service: Strong interpersonal skills, with the ability to explain technical issues clearly and support employees with varying levels of technical experience.
• Workplace Flexibility & Safety: Ability to prioritize production-related technical issues, respond to occasional after-hours support needs, and complete company-provided scissor lift training before operating lift equipment.

• Previous IT support experience within an automotive, manufacturing, industrial, or production-floor environment.
• Experience troubleshooting Windows Server 2016 or newer, including file servers, application servers, and RemoteApp.
• Familiarity with Microsoft SQL Server, production data troubleshooting, and basic stored procedures.
• Experience using mobile device management platforms, particularly GoTo Resolve MDM and Apple Business Manager.
• Familiarity with manufacturing technology, including production-line computers, barcode scanners, and industrial label printers.
• Experience supporting network infrastructure, cabling, and connectivity troubleshooting.
• Industry certifications such as CompTIA A+, CompTIA Network+, or relevant Microsoft certifications.
• Exposure to IT cybersecurity practices and quality-controlled manufacturing environments operating under IATF 16949 or ISO standards.

• Provide Front-Line IT Support: Respond to technical support requests in person, remotely, and by telephone. Diagnose and resolve hardware, software, connectivity, and user-access issues.
• Support Manufacturing Operations: Troubleshoot production-floor computers, scanners, label printers, and related equipment to minimize disruptions to assembly and manufacturing operations.
• Deploy & Maintain Technology: Configure, image, install, maintain, and replace computers, printers, and other IT equipment. Perform preventative maintenance and routine hardware inspections.
• Manage User Accounts & Microsoft Systems: Support Active Directory and Microsoft 365 administration, including new-user setup, password resets, account permissions, and application access.
• Configure Mobile Devices: Set up, deploy, troubleshoot, and retire company-issued iPhones and other mobile devices using applicable management tools.
• Assist with Server & Database Support: Troubleshoot Windows Server environments and SQL Server production data issues, performing limited database support under IT management direction.
• Maintain IT Documentation & Security: Track support tickets, maintain equipment inventory, document resolutions, and follow established IT security, software approval, and company procedures.
• Support Infrastructure & End Users: Assist with network cabling and equipment installation using a scissor lift when properly trained, provide user training, and respond to time-sensitive technical issues as needed.

Physical expectations and working conditions associated with this position include:

• Working onsite in a combination of office, manufacturing, and production-floor environments.
• Sitting, standing, walking, bending, and using computers for extended periods.
• Occasionally lifting and moving equipment weighing up to 50 pounds.
• Working near moving manufacturing equipment and in areas that may not be temperature controlled.
• Occasionally working at elevated heights using a scissor lift, following required safety training and procedures.
• Performing hands-on installation, inspection, maintenance, and troubleshooting of IT equipment.
• Maintaining flexibility to respond to urgent technical issues outside normal business hours when required.

This opportunity provides the chance to develop technical skills while supporting an established manufacturing organization where IT plays an important role in maintaining production efficiency.

Position Highlights:

• Full-time, contract-to-hire employment opportunity.
• Competitive hourly compensation of $23.00 per hour.
• Overtime eligibility in accordance with applicable requirements.
• Consistent Monday–Friday, first-shift schedule.
• Hands-on experience supporting both office technology and manufacturing operations.
• Exposure to Microsoft technologies, mobile device management, server environments, and industrial IT systems.
• Opportunities to expand technical knowledge while working alongside experienced IT professionals.
• A collaborative environment emphasizing customer service, problem-solving, operational reliability, and continuous improvement.

Additional benefits and eligibility details will be discussed during the recruiting process.

About MS Companies

MS Companies connects talented professionals with career opportunities across manufacturing, engineering, technology, quality, and industrial operations. We partner with employers to identify skilled individuals who can make meaningful contributions to their teams and operations.

Equal Employment Opportunity

MS Companies is committed to providing equal employment opportunities to qualified applicants without regard to any characteristic protected by applicable federal, state, or local law.

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