VTC Operations Engineer

VTC Operations EngineerJob#: 3058690Job Description:VTC Operations EngineerLocation: Norfolk, Virginia (Onsite)Role OverviewThe VTC Operations Engineer plans, designs, and evaluates video teleconferencing networks. This position is responsible for delivering solutions to support, maintain, and repair audio-visual and video conferencing networks and systems. The selected candidate will install, configure, upgrade, and troubleshoot various electronic products to ensure optimal performance across secure facilities and restricted areas.Key ResponsibilitiesIdentify and deliver required audio-visual service levels according to organization policies and user requirements.Provide analysis, diagnosis, and resolution of complex AV and VC hardware problems and networks.Develop and implement processes to effectively troubleshoot AV and VC issues onsite and via telephone support.Ensure the stability of teleconferencing, video conferencing, and other presentation equipment and networks.Respond to incoming communications regarding AV and VC software and hardware technical issues.Document instances of AV equipment failure, repair, installation, and removal.Perform periodic audits of inventories to mitigate the risk of damage or theft.Configure and troubleshoot equipment, including VOIP, SIP Trunking, Video Conferencing, and VLAN systems.Required QualificationsEducation: Bachelor's degree in a related field. Relevant technical certifications and years of experience may be substituted in lieu of a degree.Experience: Three to five years of experience in video teleconferencing operations and network support.Technical Skills: Proficiency with VOIP, SIP Trunking, Video Conferencing systems, and VLAN configuration. Ability to write and update technical documentation and communicate effectively with vendors for technical support.Preferred QualificationsCisco certification or equivalent industry credential.Experience managing complex network items and situations without existing supporting documentation.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.