IT Help Desk Administrator

Job Description

Job Description

JOB SUMMARY

 

Specialty Systems, Inc. is seeking an experienced IT Help Desk Administrator to join our team supporting Department of Defense (DoD) operations at Joint Base MDL‑Lakehurst. This role supports the Integrated Battlespace Simulation and Test Department and the RDT&E network at NAVAIR Lakehurst. Ideal candidates bring strong technical troubleshooting skills, familiarity with DoD cyber standards, and the ability to work independently in a fast‑paced environment with mission‑critical systems.

This position is onsite and operates under the customer’s Compressed Work Schedule: four 9‑hour days (Mon–Thu) and one 8‑hour day (Fri) during week one, followed by four 9‑hour days (Mon–Thu) with the second Friday off—providing a 3‑day weekend every other week.

 

 

RESPONSIBILITIES

 

• Provide end‑user IT support and help desk services.
• Create, manage, and resolve support tickets from start to finish.
• Troubleshoot Windows 11 workstation and Office 365/Teams issues.
• Perform network fault isolation and basic network troubleshooting.
• Support remote users with connectivity and system access issues.
• Apply system patches and assist with maintaining cybersecurity posture.
• Follow DISA STIGs and basic system‑hardening standards.
• Ensure compliance with DoD cyber requirements and documentation processes.

QUALIFICATIONS :

Education, Certifications, and Experience

• Minimum 3+ years of IT support experience, including 2+ years of troubleshooting/fault isolation.
  At least 1 year supporting DoD IT systems preferred.
• CompTIA Security+ (required) or ability to obtain within 60 days of hire.
• Must be willing and able to complete SAAR‑N/PAA access documentation.
• Must meet SECNAV M‑5239.2 and DoD 8140 baseline cyber workforce requirements.
• Must have an active clearance at the Secret level with the ability to obtain a clear Single Scope background Investigation. If no active clearance, must be able to obtain an interim secret level clearance prior to starting in this position.

 

Technical Skills

• Proficiency with Windows 11 workstation administration.
• Experience with Office 365, including Teams support.
• Strong general IT troubleshooting capabilities.
• Experience in a help desk/ticketing environment.
• Familiarity with Windows   Server environments (desired).
• Knowledge of patch management and cybersecurity best practices.
• Solid understanding of general IT principles and user support workflows.

Security Clearance Notice

Applicants must hold a U.S. Government Secret‑level clearance or higher and meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Specialty Systems, Inc. provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. Specialty Systems, Inc. will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.

Reasonable accommodation that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform essential functions, as long as that would not hinder or prevent performance of duties or be of a safety concern.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to reach with hands and arms. The employee is frequently required to sit, stand and walk. The employee may be required to move ten pounds and could occasionally lift or move up to twenty-five pounds.

Disclaimer: The listed duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of primary duties and responsibilities.